Job Details

About Tembo Health

Tembo Health is redefining how dementia care is delivered to older adults and their families. We are on a simple but bold mission: make expert dementia care accessible, empathetic, and effective-anytime, anywhere.

We've built a virtual dementia care management platform that empowers patients, families, caregivers, and primary care physicians to navigate the complex journey of dementia with confidence and compassion.

Most primary care physicians lack the time or tools to manage dementia effectively, leaving families overwhelmed and costs escalatingdue to avoidable hospitalizations and ER visits. Tembo Health changes that-combining virtual clinical care, trained Care Navigators, and family support to ensure every person living with dementia receives coordinated, high-quality care.

We are venture-backed by leading investors including Bloomberg Beta, B Capital, Resolute Ventures, and AARP, and led by healthcare and technology innovators from Flatiron Health, Oscar, and Imagen.

Our Values

• Patients First: We're here to make the lives of patients better and every activity has this in mind. We are here to support them and in so doing, improve overall healthcare.
• Constant Learning: We believe in constantly learning and applying knowledge to find innovative solutions. Share and workshop ideas to achieve great answers. Be open to outside perspectives. Find inspiration in unexpected places.
• Aim High: It doesn't matter whose idea it is, if it's a great idea, let's do it! We're not looking to incrementally change, but we're aiming for the big rocks that will make a splash and impact.
• Prioritize What Matters: We believe in making an impact sooner rather than later. Know what it takes to accomplish a goal and not be afraid to put in the work. We want to be able to ruthlessly prioritize and focus on the important activities.
• Get Stuff Done: Ideas are nothing without implementation. Try things, break stuff, learn and improve so that we're always moving forward.
• Be Smart, Stay Curious: Keep exploring, you never know what you might find.

About the Role

Tembo Health is seeking a highly skilled and motivated Medical Billing Associate to manage the execution of our core revenue cycle functions. This role is critical in ensuring accurate and timely revenue capture across our virtual care services, directly supporting our mission of delivering coordinated, high-quality dementia care. The ideal candidate thrives in a fast-paced, virtual environment, possesses deep expertise in Medicare insurance billing, and can leverage systems like Athena to drive efficiency. The candidate will work the full revenue cycle process, from claim submission through payment posting and collections. This role requires strong knowledge of AR follow-up, insurance requirements, and denial management.

Key Responsibilities

• Manage claims from all aging categories, including follow-up, posting, appeals, and additional documentation requests.
• Investigate and resolve denied claims by coordinating with providers, payors, and internal teams.
• Submit claims and communicate billing information to insurance carriers accurately and timely.
• Monitor delinquent accounts and pursue collections as needed.
• Maintain documentation of follow-through efforts and appeal processes within the billing system.
• Prepare and review patient statements and account balances; discuss financial options and collections with patients/families as necessary.
• Generate and analyze finance insights and status reports for leadership on claim resolution progress and overall financial health.
• Collaborate with team members on revenue cycle improvements and process optimization.
• Perform additional billing-related tasks as assigned.
• Act as the specialist/point person for Athena insight and functionality, providing key input for builds and process optimization driven by the Product team.
• Ensure strict compliance with all HIPAA regulations and guidelines.
• Work laterally and vertically with different departments and teams; as needed, manage contractor resources

Skills and Qualifications

Required Qualifications

• Minimum 2+ years of professional fee AR follow-up experience in a medical/virtual care setting.
• Expert knowledge of Medicare, Medicare Advantage, and commercial insurance requirements relevant to senior care.
• Demonstrated ability to function as a system specialist for Athena Health EMR and billing platform. Please only apply if you can demonstrate expertise in navigating Athena, which will be an early component of the interview process.
• Detail-oriented, analytical problem-solver, with exceptional organizational and time management skills.
• Excellent communication and interpersonal skills, essential for a Patients First and collaborative virtual environment.
• Strong proficiency in Microsoft Office, specifically Excel (for reporting and analysis).
• High school diploma or GED (must be verifiable).

Preferred Qualifications

• Experience in mental health or chronic care/dementia billing is highly valued.
• College education preferred.
• CPC (Certified Professional Coder) preferred.

Why You'll Love Working at Tembo Health

• Mission-Driven Impact: Every call helps a family access expert dementia care and reduces ER visits, hospitalizations, and caregiver burden.
• Professional Growth: Gain specialized dementia care training aligned with CMS GUIDE Care Navigator standards.
• Remote Flexibility: Work from anywhere while staying connected with an innovative, passionate team.
• Collaborative Culture: Join a multidisciplinary environment of clinicians, care navigators, and healthcare innovators.
• Competitive Pay: $19-$23/hour based on experience and performance, with advancement opportunities.
• Meaningful Work: Be part of a company improving quality of life for families across the nation.

Equal Opportunity Employer

Tembo Health celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives.