Job Details

Level: Associate
Location: Remote USA
Travel: Up to 15%

Degree of Independence

Performs work with support and an increasing degree of independence.

Experience Requirements

• Professional Services Experience: Not required
• ServiceNow Experience: Not required

Job Summary

The Associate Technical Consultant is an entry-level role focused on assisting in the delivery of ServiceNow Employee Workflow solutions under the guidance of senior team members. This role builds foundational technical and consulting skills through project participation, training, and ongoing mentorship.

Job Duties & Responsibilities

• Participate in ServiceNow development projects by shadowing and gradually taking on configuration, development, testing, and deployment tasks.
• Learn how to document configurations, reports, and development work.
• Assist customers with testing activities.
• Shadow and begin learning to deliver effective demonstrations of ServiceNow products and solutions.
• Gain and maintain certifications, stay current on new features, and commit to continuous learning.
• Participate in agile ceremonies (story grooming, pointing sessions, stand-ups, release planning, sprint retrospectives).
• Seek opportunities to learn update set promotion processes between instances.
• Participate in knowledge transfer sessions with customers.
• Support Technical Consultant initiatives across the organization.

Certifications (to be obtained within 6 months)

• ServiceNow CSA Certification
• ServiceNow CIS-HR Certification

Values in Action

• Learn and engage with customers and teammates through timely and effective communication.
• Actively collaborate with and support teammates.
• Develop an understanding of Technical Consultant methodologies and principles.