Job Details

PeaceHealth is seeking a Patient Access Representative Call Center - Hybrid for a Full Time, 1.00 FTE, Variable position.

The salary range for this job opening at PeaceHealth is $23.16 - $31.26. Projected Shift for this position is: M-F 0800 - 1700

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

This role requires onsite training during the first 120-day introductory period, and occasional onsite work thereafter. Candidates must live within a 1 hour commuting distance of PeaceHealth St. Joseph's Medical Center, Bellingham WA.

Job Summary

Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.

Details of the Position:

• Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.
• Verifies coverage and ensures all insurance requirements are met.
• Responds to customer's inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.
• Provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.
• Ensures all appropriate interpreter services are ordered for patient visit.
• Performs other duties as assigned.

What you bring:

• High School Diploma Preferred: or equivalent
• 1 year Required: Medical office or related customer service experience
• Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook

Skills

• Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)
• Knowledge of insurance process and regulations (Preferred)
• Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity. (Required)
• Must be able to manage conflict effectively and professionally. (Required)
• Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)
• Good customer service skills and good interpersonal skills. (Required)

Department / Location Specific Notes

Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

For additional information or questions, please email Jen Worthington at ...@peacehealth.org or call 360-###-####.

PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.