Job Details

The CareIQ Intake Manager is responsible for the overall operations of the CareIQ Intake Department. This position will manage initial referral of ancillary healthcare operations to ensure intake of new requests and orders occurs quickly and accurately. The CareIQ Intake Manager oversees the departments that create the first impression of CorVel's CareIQ Ancillary Care Solutions division, and works with every department of the program on a regular basis.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Manages all day to day operations and functions regarding CareIQ's Intake department(s)
• Develops and oversees Intake operating procedures to ensure service levels meet or exceed those set by the client agreement
• Accountable for meeting inbound telephonic metrics (ASA, AQT, Abandonment Rate, & etc.) on a daily basis and prepared to implement immediate solutions if service interruptions occur during regular operating business hours
• Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies
• Provides excellent internal and external customer support including issue resolution, product training, and service assistance
• Assures optimal team performance through continued training, coaching, and team-building
• Promotes operational efficiency and quality by continuously improving processes, staff and systems
• Ensures client specific processes are sustainable and implemented accurately
• Collaborates with all CareIQ Product departments to ensure operational product synergy
• Maintains appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures services are provided in accordance
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Strong proficiency in Microsoft Office Suite required
• Excellent written and verbal communication skills
• Demonstrated ability to provide superior service to internal and external stakeholders
• Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
• Proven project management and process improvement skills
• Proven skill in prioritizing, problem solving and accelerating change
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment

EDUCATION & EXPERIENCE:

• Bachelor's degree in Business, Healthcare Management, Nursing or related field preferred
• At least 5 years' prior experience managing staff, processes and service related operations required

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $63,739 - $95,264

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL:

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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Equal Opportunity Employer
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