Job Details

JOB PURPOSEThe Care Navigator plays a vital role in supporting and guiding families and clients within PASCO to access essential services and resources. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people's lives for those needing long-term care due to a disability.

DUTIES & RESPONSIBILITIES

• Primary role is to support and educate families/individuals with a long-term disability on how to obtain services to live as independently as possible in the community and how PASCO can assist them.
• Continuously learns and develops knowledge on Colorado Medicaid Long Term Supports and Services.
• Interacts with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.
• Key responsibility involves listening to client and/or family concerns and questions and providing helpful resources to improve their situation.

• Able to clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.
• Uses Salesforce and other data systems to document the details of the individual being helped.
• Schedules appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.
• In addition to being the first point of contact for PASCO with the community, this person maintains a caseload of prospects and coordinates internal staff to help the individual through the onboarding process.
• You'll work as part of a high energy team that's a key part of representing PASCO to the community.
• Conduct required assessments as needed to support our families while being good stewards of Medicaid funding.

• Individual goal to assist families in accessing PASCO services.
• Strong communication and interpersonal skills.
• Feedback from individuals and families receiving services

• High School diploma or equivalent required
• Experience with CRM/Salesforce preferred.
• Experience with a healthcare documentation system preferred.
• Experience with Medicaid or Home Healthcare experience is a plus.

• Energetic, well-spoken and the ability to connect with people on the phone.
• Strong listening skills and the ability to ask targeted questions.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to work quickly, efficiently and with a high degree of accuracy.
• Persuasive and goal oriented.
• Self-motivated and self-directed.
• Strong computer skills including Microsoft Office Suite, Outlook.
• Strong teamwork and relationship building skills

• Excellent organization and time management skills, ability to maintain one's own schedule and meet deadlines.
• Proven skills of customer satisfaction.
• A fan of speed: ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.
• Moderate or exceeding ability with Microsoft Office products, specifically Outlook.
• Familiarity with electronic health record systems.

• Interacting with prospects over the phone and documenting specific details into various data systems.
• Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Requires talking, hearing and detailed work with fingers, such as typing.
• Requires close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection).