Job Details

Come Work Here!

It's fun to work in a company where people truly believe in what they're doing. At OUTRIGGER Resorts & Hotels, we look for people who embrace the cultures and communities where they live. Most importantly, we are a company that practices aloha. Every one of our 'ohana needs to feel aloha and genuinely extend aloha to all, be they guests or colleagues, strangers or friends. Exemplify the image of "Aloha" through the Outrigger Way, assisting guests in accordance with Outrigger Kona Resort (OKR) polices and procedures. Ensure the Outrigger 4 Keys to creating guests for life is practiced with all guest interactions. JOB SUMMARY: Plan, coordinate, implement and supervise hotel guest activities and services for all guests with emphasis on VIPs, Outrigger Discovery (GHA) and Voyager 47 guests in accordance with hotel standards. Emphasis on fulfilling guests expectations in all front of the house activities. Responsible for daily operations of the Voyager 47 front of house staff. Work closely with property operations, F&B and sales and marketing on facilitating and owning the guest engagement vision for Voyager 47 Club Lounge and Outrigger Resorts. Portray the Ke 'Ano Wa'a values (the Outrigger Way) with all customers, external and internal, including guests, patrons, travel partners and fellow employees. Represent the hotel as an official greeter or "Ambassador of Aloha". Compensation & Benefits: $53k - $70K, with potential for adjustment based on factors such as an applicant's skills, experience and/or education. Health Insurance (Dental, Medical, Prescription, Vision) Paid Holidays, Sick, Vacation and Medical Leave Retirement Plan (401K) Recognition and Award Programs Employee Assistance Program Discounted Hotel Rates And many opportunities for growth through our training and development programs! *please note that benefits may vary depending on position or property Developed in 1993 with Hawaiian scholar and historian Dr. George Kanahele, the Ke 'Ano Wa'a process was designed to advance the company's corporate culture and fundamental business strategies. The values-based process intricately connected three core elements of the hospitality industry: HOST + GUEST + PLACE The OUTRIGGER Way It also deepened OUTRIGGER's understanding and appreciation of the local host culture, a distinct hospitality style that is recognized across the globe. For more than 75 years, OUTRIGGER has charted a journey of discovery expanding from Hawai'i to premier resort destinations including Fiji, Mauritius, Thailand and the Maldives. The privately held hospitality company invites guests to 'Come Be Here' with authentic Signature Experiences and the OUTRIGGER DISCOVERY loyalty program a member of the award-winning Global Hotel Alliance (GHA). OUTRIGGER's multi-branded portfolio includes OUTRIGGER Resorts, Hawaii Vacation Condos by OUTRIGGER, The Kapalua Villas Maui and OUTRIGGER Honua Kai Resort & Spa while also managing select properties from top international hotel brands including Embassy Suites by Hilton.