Job Details
Customer Care Representative
2026-03-25 Chesapeake Corporation all cities,AK
Description:
What You Bring
You are a self-starter who takes initiative, stays composed under pressure, and consistently delivers results. You're coachable, solutions-oriented, and capable of balancing multiple priorities without losing attention to detail. You take ownership of your work and bring a "No Excuses, Make It Happen" mindset every day.
Important: This is a high-volume, fast-paced role. Candidates who do not thrive under pressure or manage competing priorities effectively should not apply.
Job Type
Full-time
Description
Chesapeake Home Services is seeking a high-performing Customer Care Representative to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, thinks quickly on their feet, and enjoys being at the center of a dynamic operation.
The ideal candidate is adaptable, resourceful, and confident in handling a variety of responsibilities-from managing customer interactions to coordinating schedules and resolving challenges in real time. If you're tech-savvy, highly organized, and excel under pressure, we want to hear from you.
What We Offer
- Competitive salary and performance-based bonuses
- Comprehensive benefits package including health, vision, dental, life, and disability
- 100% employer-paid health premiums for employees
- Tuition reimbursement for approved programs
- Monthly gym membership contribution
- 401(k) and retirement planning support
- Serve as the first point of contact for incoming customer calls
- Schedule and dispatch service technicians efficiently based on urgency and availability
- Prioritize and coordinate service requests to optimize scheduling
- Communicate schedule updates and changes with technicians in real time
- Proactively reach out to customers to schedule appointments
- Promote company services, specials, and promotions when appropriate
- Process customer payments as needed
- Meet individual and team performance goals and call metrics
- Collaborate with team members to improve workflows and processes
What You Bring
- Minimum of 3 years of customer service experience (required)
- Experience in residential HVAC and/or plumbing (preferred)
- ServiceTitan experience (required)
- Strong proficiency in Microsoft Office
- Experience handling high call volumes (inbound and outbound)
- Proven scheduling and coordination experience
- Exceptional organizational and multitasking abilities
- Strong written and verbal communication skills
- Ability to quickly learn and adapt to new systems and technology
- Proactive problem-solving skills with sound decision-making ability
- Comfort working in a fast-paced, evolving environment
You are a self-starter who takes initiative, stays composed under pressure, and consistently delivers results. You're coachable, solutions-oriented, and capable of balancing multiple priorities without losing attention to detail. You take ownership of your work and bring a "No Excuses, Make It Happen" mindset every day.
Important: This is a high-volume, fast-paced role. Candidates who do not thrive under pressure or manage competing priorities effectively should not apply.