Job Details

Customer Service Manager (Home Services)
Location: Bryn Mawr, PA
Full-time Role
Compensation: $50-65k/yr, DOE
Benefits: Health, Dental, Vision, PTO

About Us

We are a growing plumbing company being built from the ground up. Our missionis to deliver exceptional customer service, foster a strong team culture, and become the trusted plumbing provider in our community. We're seeking a motivated and organized Customer Service Manager to play a critical role in shaping and scaling our business.

About the Role

The Customer Service Manager is the operational backbone of the company, ensuring seamless coordination between customers, technicians, and internal systems. This is a hands-on, high-impact role with significant autonomy, ideal for someone who enjoys building processes, improving efficiency, and creating structure in a growing organization. No two days will look the same - you'll be deeply involved in daily operations while helping set the foundation for long-term success.

Qualifications

• 3+ years of experience in operations, office management, dispatch, or customer service within HOME SERVICES (plumbing, HVAC, electrical, or similar preferred)
• Hands-on experience with scheduling and dispatching technicians; ServiceTitan experience strongly preferred
• Strong customer service skills with the ability to handle calls, resolve issues, and maintain professionalism
• Highly organized with the ability to manage multiple priorities in a fast-paced environment
• Comfortable working independently and making day-to-day operational decisions
• Basic understanding of accounts receivable, memberships, and service warranties
• Proficient with technology, including CRM systems, scheduling software, and social media platforms
• Strong written and verbal communication skills

Preferred (Not Required)

• Experience in a startup or growing business environment
• Familiarity with AI tools or third-party call centers
• Marketing or social media management experience

Flexible work from home options available.

Be Part of the Fastest-Growing Plumbing Company in the U.S

At bluefrog Plumbing + Drain®, we always strive for next-level workmanship and innovation. If you're passionate about providing exceptional customer service and quality workmanship, you might be what we're looking for.

Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business.

Working at bluefrog means confronting challenges with passion and integrity while delivering the highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success.

Build your career at bluefrog and explore your interests with various training programs.
Our Mission

We're changing how people view plumbers.

We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships.

We're local, essential, and fun.

We're bluefrog®.
Our Values
We value transparency

We make things easy for customers, with clear options and clearer communications in every situation.
We value respect

We respect our work, our team, our customer, and ourselves. We're on time every time, with the right fix at the right time.
We value solving real problems

We never settle for bandaids, we fix the root-causes.
We value team culture

We're enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.