Job Details

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

At Job Duck, we are seeking a dedicated Client Success Specialist who will play a vital role in strengthening client relationships and ensuring satisfaction throughout their journey. This position is ideal for someone who thrives on meaningful conversations, enjoys being a reliable point of contact, and takes pride in enhancing the client experience with thoughtful touches. You will be instrumental in maintaining accurate records, supporting intake processes, and proactively identifying opportunities to improve engagement and retention. Candidates who are detail-oriented, emotionally intelligent, and confident in navigating sensitive conversations will excel in this role.

Monthly compensation: 1060 USD to 1150 USD

Responsibilities include, but are not limited to:

• Serve as a consistent, organized point of contact for clients throughout their cases and advocate for client needs

• Conduct structured check-in calls with new, existing, and former clients to assess satisfaction, identify concerns, and generate referrals

• Provide backup phone coverage and intake support during high-volume periods

• Maintain detailed and accurate CRM documentation and track KPIs related to engagement, retention, and referrals

• Proactively identify opportunities to enhance the client experience through special touches and suggest improvements to processes and systems

Requirements:

• 2-3 years of experience working as a client happiness coordinator

• Legal background is a plus

• Software: Microsoft 365 and CRM systems

• High emotional intelligence with ability to navigate sensitive conversations • Proactive, solutions-oriented communicator

• Highly organized and detail-oriented

• Exceptionally responsive and disciplined

• Self-driven with strong initiative

• Confident in client interactions

• Strong triage capability

• Process-driven and able to follow workflows

Work Shift:

8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages:

English

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.