Job Details

Overview:
Provides front-line customer service support via phone to all Zebra's internal and external customers. Zebra Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the HelpDesk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.

Responsibilities:

1. Helps customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
4. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Directs callers to appropriate resources
7. Escalates complex questions to more senior representatives.

Qualifications:
1. HS Diploma and College background required.
2. Light IT background preferred.
3. Prior customer service experiences a must.
4. Excellent communications skills.
5. Computer literate; exposure to Windows environment.
6. Worked remote previously preferred
7. Spanish helpful
8. Flexible availability (especially weekends) a plus.

Shift Hours:

1st Shift: 7am-3pm, 2nd Shift: 3pm-11pm and 3rd Shift: 11pm-7am

Must working days:

Holidays worked: New Year's Eve/New Year's Day

MUST WORK DATES:

**Jan 3rd, 4th and 5th are must workdays, shifts will start at 4am on these 3 days**

• Flexible hours available- 24:7 operation
• 20 Hours starting at Training up to December 26th.
• 30-40 hours, but no less than 20 hours dependent on activity December 26th-January 12th

• Must see remote experience demonstrated on resume.
• Customer Service experience
• "Willingness to want to help".
• Call center experience is preferred, but not required.
• Must have own working computer, Laptop or PC. Preference would be they have more than one screen.
• Headsets may be provided if they do not have their own. (Note: they are not wireless.)
• Those with technical background are preferred. Will look at College kids with less experience as possible option.
• Can work on other coasts ie. Pacific/Mountain.
• *Polish/German/Spanish speaking talent can only be sourced in North America. Prefer Spanish for Dayshift