Job Details

Description:

The Customer Service Representative will work second shift and be part of a team in a 24/7/365 Call Center. The representative will be responsible for answering inbound phone calls and emails from Cardholders, Program Administrators, and Client Personnel related to Retail Debit Cards and Commercial Credit Cards, in order to resolve inquires and disputes. The representative may also work with the web-based tools of MasterCard and Visa to effectively monitor possible fraudulent use of Commercial Credit Cards.

The representative will provide friendly customer satisfaction while leveraging problem identification and conflict management skills to resolve client and customer concerns, in order to retain customer loyalty. Using a case tracking system, the representative will create and resolve customer inquiries and disputes received through phone calls and emails.

The representative will have ability to adhere to schedules, policies, procedures, and the ability to work from home including internet access. Ability to work flexible shifts and overtime, if necessary. Ability to interact with people through problem solving. Meets educational requirements; High school diploma or equivalent with 1 year of continuous Call Center or Financial Services industry work experience. Strong attention to detail. Demonstrated previous Customer Service experience is required.