Job Details

In Room Dining Coordinator

Sensei L?na'i, A Four Seasons Resort, is looking for an In Room Dining Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

The In-Room Dining Coordinator is a vital part of the Food & Beverage team, providing exceptional service and seamless coordination of in-room dining experiences for our guests. Responsibilities include, but are not limited to:

• Act as the main point of contact for all in-room dining requests, providing seamless support to guests
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item's, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Responsible for arranging amenities for our VIP guests based on their preferences and dietary restrictions.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

What To Bring

• Successful candidate must possess legal work authorization in United States
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Ability to stand for extended periods, lift up to 30lbs, and push/pull as needed during shifts
• Weekend, Holiday and evening availability required
• Ability to communicate professional and accurately via telephone and in person
• Ability to accurately read and work with computer systems including but not limited to, Email, One drive, Excel, Opera, Micros POS and more.
• Strong Customer Service skills

Join Our 'Ohana And Enjoy Our Amazing Benefits:

• Hourly Rate: $24.59
• 100% Employee contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self! And so much more!

We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.