Job Details

Overview

We are looking for a Guest Relations Representative that can thrive in a demanding and fast-paced environment and must be available to work closing shifts (11:00am-8:00pm), weekends (Saturdays & Sundays), and holidays. Our Guest Relations Representative is our dealership's front-line to the public, so if you need the mornings off for school or other commitments, and you are responsible, able to juggle multiple tasks while answering and routing incoming calls, taking accurate messages along with providing basic information to our guests - this may be the role for you!

The Guest Relations Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Rate of $18.00.

*Please attach a resume to your application

*This position is 100% on site at Longo Toyota in El Monte, CA.

Perks of working with us:

• Full suite of medical benefits, which includes health, dental and vision insurance.
• 401K with a generous Company match
• Team member discounts for cars, service, parts, and retail goods
• Tuition reimbursement
• Ongoing training and industry education through our in-house "Penske College" to help advance this position from a job to a career.
• Employee Referral Bonus Program because your friends will want to work where you do.
• Company and corporate partner discounts to companies like GE, Dell, Microsoft, Quicken, and many others.

Responsibilities

• Answers, transfers, and provides information to incoming calls, walk-in guests, or vendors.
• Directs telephone calls to the appropriate parties, as necessary.
• Communicates with callers, walk-in guests and or vendors in a professional, friendly, and efficient manner.
• Strives to minimize hold time and abandon rates.
• Keeps track of sales personnel that check in & out of the premises.
• Notifies appropriate parties when guests are waiting.
• Performs other administrative duties, as assigned.
• Maintains guest's contact information including but not limited to phone number (s), email, and home addresses.
• Maintains high ethical standards in all actions.
• Maintains assigned workspace in an organized and clean manner.
• Always maintains a professional appearance.

Qualifications

• A high school diploma or equivalent
• A minimum of 1 year customer service experience and experience with multiple phone lines, preferred
• Ability to coordinate activities with other employees
• Ability to read and comprehend instruction and information in the English language
• Pleasant and polite demeanor with the ability to communicate professionally on the telephone, internet and in person, and use standard office equipment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Frequently bend, stretch, twist, or reach with their body, arms, and/or legs; stoop, kneel, crouch, or crawl and talk or hear.
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
• Remaining in a stationary position, often standing, or sitting for prolonged periods.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

ABOUT US

Longo Toyota and Longo Lexus, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service has made Longo the #1 Toyota retailer for 50 consecutive years and the world's largest dealership.

We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career. Our Learning & Development programs are geared to provide you with the proper introduction into the organization and our team of experts in every discipline will provide you the guidance needed to ensure your success.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Longo for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

If you have experience in any industry or organization that focuses on providing a superior guest experience, then apply today.

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