Job Details

Rosewood Hotels - - Responsibilities: Personally meet and greet our arriving guests at curb-side; opening car doors and securing their luggage and personal items prior to check-in.; Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.; Ensure that standards are maintained at a superior level on a daily basis.; Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.; Resolve guest complaints, ensuring guest satisfaction.