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Job Details

Customer Service Representative

  2026-05-27     Honsador Lumber     Kailua Kona,HI  
Description:

Position is for Honsador Lumber - Kailua-Kona locationResponsibilities:* Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business.* Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups.* Develop profitable business with new customers through excellent selling, customer service and problem-solving.* Continuously improve and maintain in-depth product knowledge and expertise.* Code and input customer orders, pricing information into the computer system, and schedule delivery of products.* Follow a product/supply checklist for each customer's job and up-selling additional products and supplies.* Accept payment and apply it to the appropriate customer account.* Follow up on deliveries to ensure materials arrived complete and on time as promised.Qualifications:* Previous experience in sales, new construction and/or commercial projects preferred* Knowledge of building materials, building process, and local building codes preferred* Excellent communication and interpersonal skills* Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals)* Effective time management and prioritization skills* Ability to work in a fast-paced environment* Experience working in a team atmosphere* Must take and pass drug test and consent to a background checkCompetencies:* Customer Focus* Building Trust* Communication* Sense of Ownership


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