Job Details

The Return Agent (Rental Car) Part Time is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The key responsibilities and accountabilities are:Provides world class customer service by managing vehicle returns process, in compliance with Hertzs policies and procedures. Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner. Provide the customer with an invoice and a full explanation of their charges. Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location. Inspect vehicle and reco...Team Leader, Rental, Agent, Part Time, Customer Experience, Customer Service, Automotive