Job Details

This is a contract opportunity for a Technical Systems Analyst to provide Tier 2 support for a mix of custom-built and COTS/SaaS applications. The role supports enterprise systems through incident management, troubleshooting, and application monitoring while working closely with end users and IT teams in a fast-paced environment.

This position is ideal for a technically strong analyst who enjoys solving complex problems, improving systems, and delivering excellent customer service. You'll gain exposure to enterprise applications, ITSM processes, and change management while contributing to system reliability and continuous improvement.

Contract Duration: 12 months, can be extended
Required Skills & Experience
• 3-5+ years of experience supporting or developing applications
• Strong application and technical troubleshooting skills
• Experience providing Tier 2 support in an IT operations environment
• Excellent communication and documentation skills
• Customer-focused with strong organizational and multitasking abilities
• Ability to participate in scheduled 24/7 on-call support
Desired Skills & Experience
• Experience with ITSM tools
• Familiarity with application monitoring and alerting
• Experience with Microsoft Power Platform
• Understanding of SDLC and source control (GitHub preferred)
• Strong interest in process improvement and learning new technologies
What You Will Be Doing Tech Breakdown
• Application Support & Monitoring
• Incident and Change Management
• Process Improvement & Documentation
Daily Responsibilities
• Hands-on application troubleshooting and user support
• Managing escalated tickets and incidents
• Collaborating with IT teams and vendors to resolve issues

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Specialization :

• Technical Engineering / Design / Support
• Customer Support / Call Center / Client
• Technical Support