Job Details

TITLE:

Account Coordinator I (ACI)

REPORTING RELATIONSHIP:

Reports to a Segment Supervisor, Source One

DIRECT REPORTS:

None

LOCATION:

Dalton, Georgia

DESCRIPTION / PURPOSE:

The Account Coordinator I is an entry-level role within the Source One Department, supporting turnkey flooring and installation project services. This position provides administrative and project support to Account Coordinators, Segment Supervisors, and Segment Managers. It offers a hands-on learning environment with exposure to project coordination, CRM systems, SAP order processing, document organization in OneNote, and file tracking via Lynx folders. The goal of this role is to build the foundational skills and experience required for promotion to Account Coordinator II.

MAJOR TASKS, RESPONSIBILITIES & KEY ACCOUNTABILITIES:

• Project Support: Assist in the preparation, tracking, and organization of quotes, proposals, and project documentation.

• Order Entry: Support order processing using SAP and internal systems under direct guidance.

• Communication: Facilitate internal and external communication between sales teams, customers, and operations.

• CRM Management: Create and maintain project records in the CRM system with accuracy and consistency.

• Document Management: File, label, and organize project documents in OneNote and Lynx folders.

• Scheduling Support: Help coordinate sample requests, shipment tracking, and delivery timelines.

• Training & Development: Engage in ongoing training for SAP, CRM, Lynx, and project workflows.

• Administrative Tasks: Perform data entry, prepare documents, and assist with installer payment tracking.

• Project Close-Out: Contribute to the completion of close-out documentation and related administrative tasks.

QUALIFICATIONS, SKILLS, & EXPERIENCE:

• 0-2 years of experience in customer service, administrative support, or project coordination

• Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Word

• Strong written and verbal communication skills

• High attention to detail and process accuracy

• Associate or bachelor's degree preferred but not required

• Must pass pre-employment drug screening

PERSONAL CHARACTERISTICS:

• Eager to Learn: Proactively seeks out knowledge and growth opportunities

• Organized: Demonstrates strong attention to detail and documentation

• Dependable: Meets deadlines and follows through on assigned tasks

• Collaborative: Builds positive relationships with internal teams

• Curious: Asks questions and seeks clarity to ensure accuracy

• Growth-Oriented: Motivated by opportunities for professional development

GROWTH PATH:

This position is designed as a developmental role leading to Account Coordinator II. Typical promotion occurs around 12 months of demonstrated proficiency in:

• CRM project creation and updates

• SAP order processing and tracking

• Document management via OneNote and Lynx

• Independently supporting projects and managing communications

What We Offer

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing - Protecting Our Planet for the Future

• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy foundation.

Who we are:

With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe.

Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach.

www.tarkett-group.com

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.