Job Details

Vivo HealthStaff is recruiting for a Healthcare Operations Lead. This is a full-time role with competitive salary and equity.

Our client is an early-stage healthcare organization committed to delivering scalable, high-touch care for older adults and their families. The company is backed by experienced founders and leading venture investors, and is building a modern operating platform for care navigation and support. With rapid growth underway, they are seeking a hands-on operational leader who can help strengthen the foundation of the business while supporting exceptional patient experience.

This role is ideal for a senior operator who thrives in fast-moving environments and enjoys building systems and processes from the ground up. You will work across core operational functions, including credentialing, payer contracting, provider onboarding, and day-to-day workflows that maintain service quality and support organizational scale. This role is not a managerial position - it is execution-oriented and requires comfort working directly in the workstreams.

Responsibilities

• Build and execute operational processes to support patient experience and scale
• Manage credentialing, payer contracting, and provider onboarding workflows
• Support daily clinical and administrative operations while maintaining service excellence
• Ensure quality and clinical outcomes processes are in place and continuously improved
• Partner with leadership to design and implement scalable systems and infrastructure
• Join the team onsite in San Francisco approximately three times per month

Qualifications

• Seven or more years of operations experience, with healthcare exposure required
• Experience improving clinical outcomes or supporting clinical quality programs
• Prior work in early-stage startup environments building operations from zero to one
• Bachelor's degree in a quantitative discipline preferred
• Understanding of health plans and healthcare system structures
• Strong execution skills with a hands-on, problem-solving approach
• Comfortable working in ambiguity and fast-growth environments

Compensation

Competitive base salary with meaningful equity. High-salary or high-equity tracks available.