Job Details

Salary : $115,886.04 - $175,402.92 Annually
Location : Pasadena, CA
Job Type: Full-Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 9-0772-I, Bul. #26-05
Department: All Departments
Opening Date: 02/24/2026
Closing Date: 3/16/2026 5:00 PM Pacific
FLSA: Exempt
Bargaining Unit: 991

POSITION INFORMATION
EXAMINATION INFORMATION:Examination Number: 9-0772-I, Bulletin Number: 26-05
TYPE OF RECRUITMENT:

Open Competitive Job Opportunity
APPLICATION FILING PERIOD:Online applications will be accepted beginning Tuesday, February 24, 2026, through Monday, March 16, 2026, at 5:00 PM.

COMPENSATION: $9,657.17 - $14,616.91 monthly. This position is subject to the provisions of LACERA's Management Appraisal and Performance Program (MAPP).
BENEFITS: LACERA offers a comprehensive benefits package including a cafeteria benefit plan (14.5% - 17% of monthly base salary), annual leave, defined benefit retirement plan, Savings Plan (401k), Deferred Compensation Plan (457), 13 paid holidays per year, savings plan, tuition reimbursement, hybrid work schedule, and a ride share program.

ABOUT LACERA:
The Los Angeles County Employees Retirement Association (LACERA)administers and manages the $86+ billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County Employees and their Beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, Outside Districts, and County Employees. LACERA is one of the largest county retirement associations in the United States with over 200,000 members. Our Membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity - all contributing to the greater welfare of Los Angeles County. LACERA also manages the $5 billion OPEB Master Trust whose purpose is to pre-fund OPEB Program retiree medical, dental, and vision benefits for participating employers.
LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching, vanpool, carpool, parking services and more. Prioritizing health, well-being, and sustainability, Gateway Plaza is a Class "A" office building, LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91, LACERA staff members easily enjoy the approximately 150 shops, food, and dining options that make up the popular South Lake Avenue District.

Our members dedicate their careers to contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA is dedicated to serving them in return throughout their career and their life afterwards.

Our Core Values I ACT (Integrity, Inclusivity, Innovation, Accountability, Collaboration, and Transparency), serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency, we abide by our core values to ensure the public's trust, operate efficiently and cost effectively, and provide our members their promised benefits.
ABOUT THE POSITION:
We are seeking dynamic and experienced individuals to join the Los Angeles County Employees Retirement Association (LACERA) as a Section Head, LACERA. These roles are responsible for managing a major section within one of LACERA's divisions, focusing on overseeing complex operations and contributing to the overall efficiency and effectiveness of the organization. The positions are located in various Divisions of LACERA.

VACANCY INFORMATION:
There are three (3) current vacancies located in the Benefits, Member Services, and Retiree Healthcare Divisions. The resulting Eligible List for this examination may be used to fill current and future vacancies throughout LACERA.
Benefits Division - Process Management Section (1 Vacancy)

The Benefits Division maintains retirement plan accounts and processes retirement plan transactions in compliance with the County Employees Retirement Law of 1937, Board of Retirement Regulations, and organizational policies. The mission of the Benefits Division lies at the core of LACERA's mission to "produce, protect, and provide the promised benefit" through the collection of contributions and purchases, the payment of benefits, and the safeguarding of each member's account. This mission is carried out in compliance with the County Employees Retirement Law of 1937, the Board of Retirement Regulations, and organizational policies. The Process Management Group (PMG) is responsible for initiating and driving judicious and measured Member Operations process improvement initiatives. The team collaborates with staff throughout LACERA as well as vital external partners in the development and maintenance of business rules, procedures, and audit criteria.

Member Services Division - Member Services Center (MSC | Outreach) Section (1 Vacancy)

Member Services is dedicated to continually improving the member experience across all channels. Our focus is on furthering member education, supporting LACERA's strategic plan and building a Superior Member Experience. The mission of the Member Services division is to provide world-class service in a positive, supportive, professional, and equitable manner through any channel the member chooses. We will strive at all times to provide accurate, clear, and common-language explanations of all plans, plan options, purchases, purchase options, and retirement-related issues. We will strive to function as a team working together to fulfill our assigned mission of servicing members.

The Outreach Section features knowledgeable and welcoming Retirement Benefit Specialists dedicated to assisting LACERA members through the retirement process. Their responsibilities include providing in-person and virtual counseling, conducting workshops, managing and confirming attendance, handling first-time disability calls, organizing benefits and planning, and training both new and current staff on new or updated subjects.

Retiree Healthcare - Operations Section (1 Vacancy)

Retiree Healthcare is responsible for administering the LACERA-administered Retiree Healthcare Benefits Program for retired association members and their eligible dependents and providing a healthcare program of the highest quality at an affordable cost on behalf of the Plan Sponsor, the County. The Operations Section is responsible for processing retiree healthcare enrollment, change and cancellation forms (medical, dental/vision, and Medicare Plans) of members/survivors and their eligible dependents. In addition, they process the Medicare Part B verifications, resolve complex member healthcare eligibility issues/inquiries, serve as liaison between the member and the health plan carriers to help resolve healthcare eligibility and Medicare entitlement, explain the retiree healthcare benefits and eligibility rules as well as respond to member correspondence or appeals and escalated calls.

Work Schedule: This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday), with occasional nights and weekends in emergency situations.

LACERA offers a hybrid work environment, and this position may be eligible to telework up to three (3) days per week.

This position is exempt as defined by the Fair Labor Standards Act and is not eligible for overtime.

CERTIFICATION BONUS: Any permanent, full-time employee working in this classification possessing a valid license or certification listed below is entitled to a Certification Bonus equal to two (2) salary schedules (approximately 5.5%) as provided by the Los Angeles County Step Pay Plan:

• Certified Employee Benefits Specialist (CEBS) designation from the International Foundation of Employee Benefit Plans and the Wharton School of the University of Pennsylvania

EXAMPLES OF ESSENTIAL JOB FUNCTIONS
For more information about the position, please visit the class specification linked below:

SECTION HEAD, LACERA

The job description is being reviewed to determine if a California driver's license is necessary.

REQUIREMENTS

SELECTION REQUIREMENTS:

OPTION 1: One (1) year of experience in the supervision and administration of retirement benefits activities at the level of LACERA's class of * or higher.

*Experience at the level of includes direct technical and administrative supervision of subordinate staff engaged in researching, resolving and processing retirement benefit claims, inquiries, counseling of members, and/or driving process improvement initiatives.
-OR-
OPTION 2: Graduation from an accredited college or university andthree (3) years' experience assisting in the management of a large operation** engaged in administering a retirement system, insurance program, banking programs, or other compensation, financial, or benefits programs.

**Experience assisting in the management of a large operation includes responsible oversight of a major function, including direct technical and administrative supervision of four (4) or more subordinate staff.

OTHER REQUIREMENTS: Applicants must be able to perform the essential functions of this classification, with or without reasonable accommodation.

PHYSICAL CLASS II - Light: Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved.

ADDITIONAL INFORMATION

DESIRABLE QUALIFICATIONS:

• RETIREMENT AND/OR HEALTHCARE BENEFITS:
  • Demonstrated experience performing complex retirement benefit calculations or providing counseling to members utilizing working knowledge of regulations, codes, policies, procedures, and guidelines of the County Employees Retirement Law of 1937 (CERL), California Public Employees' Pension Reform Act of 2013 (PEPRA), and pertinent Internal Revenue Service codes.
  • Demonstrated experience in administering group employee or retiree healthcare benefits utilizing working knowledge of Medicare, Social Security, retiree medical and dental group benefit plans, and Health Insurance Portability and Accountability Act (HIPAA) requirements.
• STRATEGIC INITIATIVES: Demonstrated experience leading or contributing to the successful implementation of strategic initiatives, including developing goals and action plans aligned with an organization's strategic direction.

• WORKFORCE AND RESOURCE MANAGEMENT: Demonstrated experience managing staff and resources in a high-volume, fast-paced, member-focused work environment, using quantifiable metrics and data on efficiency, quality, and productivity to measure performance, track progress by goals, and make data-driven decisions about processes, behaviors, and strategy.
• COMPLIANCE: Demonstrated experience ensuring processes and work products comply with relevant laws, regulations, contracts, and binding agreements, including analyzing changes in regulatory requirements and updating procedures, as needed.
• REPORTS AND RECOMMENDATIONS: Demonstrated experience preparing complex technical reports and presenting recommendations to executive management and/or governing boards.
• SPECIALIZED SOFTWARE: Demonstrated experience utilizing business analytics platforms, workforce management and/or forecasting software to support metrics-related reporting and data-driven decision-making.
• CEBS CERTIFICATION: Certified Employee Benefits Specialist (CEBS) designation from the International Foundation of Employee Benefit Plans and the Wharton School of the University of Pennsylvania.

To receive credit for the above desirable qualifications, your application must clearly describe your experience.

EXAMINATION CONTENT:
This examination will consist of two (2) parts:

Part I: A qualifying evaluation of application information and the desirable qualifications.

Only the most highly qualified applicants as determined under Part I will be invited to continue in the examination process under Part II.
Part II: An Appraisal (Oral) Interview weighted 100% assessing the applicant's knowledge, experience, and general ability to perform the essential functions of the position including: administrative supervision and leadership, teamwork, research and analysis, project planning and meeting goals, problem solving and conflict resolution, customer service, ethics, and integrity.

TESTING ACCOMMODATIONS:
If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note that you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.
APPLICANTS MUST MEET THE MINIMUM REQUIREMENTS AND MUST ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED PART(S) OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE LIST.

Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview to determine the candidate's fit for the position (if applicable) and/or job-related assessments.
EXAMINATION NOTIFICATIONS:
All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.

Please add and ...@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Test scores/results cannot be given over the telephone. DO NOT select "Off" under Email Preferences within your profile or click "Unsubscribe" on our notices if you would like LACERA to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
ELIGIBLE INFORMATION:
The names of candidates receiving a passing grade will be placed on the eligible list for a period of twelve (12) months following the date of promulgation. The resulting eligible list for this examination can be used to fill other vacancies in LACERA, as they occur.
APPLICATION AND FILING INFORMATION:

Applications must be submitted online. Applicants can check the status of their applications at any time by logging into their account on The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that clearly demonstrates meeting the Selection Requirements for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely. Information provided in the supplemental questionnaire must be reflected in the application to be considered. Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicant's qualifications and acceptance in the selection process.
Applications submitted without the complete work history and the supplemental questions completed in their entirety will be rejected as incomplete. "See application" or See resume" or copy and paste of work experience or job flyer/description is not sufficient or qualifying responses.

Resumes will not be accepted in lieu of the completed application or supplemental questionnaire.

EDUCATION: In order to receive credit for any college course work, or college degree, such as an Associate, Bachelor, Master, Doctorate degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official and/or unofficial transcripts, or an official letter from the accredited institution which shows the area of specialization or official certificate(s) at the time of filing or within five (5) business days from application submission date.

Accreditation Information:
Accredited institutions are those listed in publications of regional, national or international accrediting agencies. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE).

Applicants must provide the appropriate attachments during application submission, email the documentation to within five (5) business days of filing. Please include the examination title and number on the documentation. Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.
Employment History:Your employment history should be listed in order beginning with the most recent. For each job held, provide the name and address of your employer, your job titles, beginning and ending dates, description of work performed, and reason for leaving. If you have worked in more than one position for one employer, list each job title and/or area of assignment separately on the application to demonstrate your experience in various assignments/occupational areas.
Part-time experience will be evaluated on the basis of its fractional equivalent of a 40-hour workweek. All required experience must be paid.
Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicant's qualifications and acceptance in the selection process.
This position may require working evenings, weekends, and holidays.
Application must be submitted online. Applicants can check the status of their applications at any time by logging into their account on
TO APPLY ONLINE GO TO: and click on the Careers link then
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Candidate(s) who complete examination process with acceptable results will be considered by the Department hiring authority. Upon an offer of employment, a comprehensive background investigation will be conducted, which includes verification of experience, and/or education, credit history, and fingerprinting through the California Department of Justice and the Federal Bureau of Investigation.

IMPORTANT NOTE:Please note that ALL information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATIONof any information may result in DISQUALIFICATIONor RESCISSION OF APPOINTMENT. Utilizing VERBIAGEfrom the Classification Specification, Minimum Requirements, and/or Desirable Qualifications serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION, and you may be DISQUALIFIED. Applications may be rejected at any stage of the examination process.
SPECIAL INFORMATION:
Fair Chance Initiative for Hiring Ordinance (FCIHO)
LACERA is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Requests for accommodation: ...@lacera.com
Teletype Telephone: (800) ###-####
Department Contact Name: Connie Chan
Department Contact Telephone: (626) ###-####
Department Email: ...@lacera.com
Any language contained in the job posting supersedes any language contained below.

Your Responsibilities:

1. Completing Your Application:

a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, list each position separately. Do NOT list all of your time with the County under your present payroll title.

c. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2. Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4. Change of Name or Address: To change personal information such as your name or address, log into your profile on and make the necessary change. This can be done at any time.

5. Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the Los Angeles County Employees Retirement Association (LACERA) to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer: The Los Angeles County Employees Retirement Association (LACERA) is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by LACERA or its respective staff members shall modify the foregoing or create any warranty.

LACERA expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against LACERA as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

LACERA shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Veteran's Credit: In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available at:

Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE).

Background Check: LACERA is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified persons. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity