Job Details

Position Description: Associate, AMS Support - Download

Location: Remote

Salary: $45,000 - $70,000 annually, eligible for a annual bonus for meeting performance goals

Company Background
Highstreet Insurance Partners (Highstreet) is one of the fastest-growing insurance agencies in the U.S.

Founded with the mindset of putting people first, Highstreet brings technical expertise and industry experience together to serve and protect customers while providing agencies with the tools and resources to grow.

We love to help people pursue life's opportunities with tenacity and confidence to create stronger, more resilient communities. We do it for all our futures.

Position Summary
The Associate AMS Support roll will be an integral member of the team supporting Highstreet partners once they convert and transition to adopting Highstreet's Gold Standard Applied Epic.

Introducing Applied Epic to Highstreet is a long-term, high-priority, enterprise-wide initiative. Our goal is to activate organic growth potential where our partners feel supported by efficient workflows, shared resources, and analytical insights benefiting from quality data capture.

The Associate will provide download support to agencies after they convert to Applied Epic.

Day-to-day, this role will collaborate extensively with cross-functional teams across Highstreet (Client Service, Technology, Finance) and will work alongside multiple strategic service providers.

This is an opportunity to join a growing company and an energetic team in a role with potential for development and advancement.

We provide a competitive compensation and benefit package, including medical insurance, phone stipend, and a 401(k) match of up to 4% of salary.

Key Areas of Responsibility
As the organization grows, roles will evolve, and areas of focus will be identified and prioritized by the team. The following is not intended to be all encompassing; however, examples of initial areas of focus include:
• Attach policies and eDocs out of suspense for all agencies
• Work with agencies on corrective action they need to take for items that can't be released from suspense
• Work with Applied Support as needed to resolve issues identified
• Collaborate with Highstreet Applied Epic Team to improve processes related to download

Desired Competencies
• 1 years minimum of Insurance agency/brokerage experience
• Hands-on experience with Applied Epic
• Hands-on experience with policy and eDocs suspense and understanding how to attach items and why they are in suspense
• Strong organizational skills and time management
• High proficiency with Microsoft Excel, as well as Outlook and Word

Key Personal Attributes
• Treats people with respect and dignity
• Keeps commitments and demonstrates exceptional follow through
• Team-first orientation; high integrity, and mature character
• Positive, get it done personality
• Sense of urgency: "All hands-on deck"
• Exhibits confidence in self and others
• Comfortable expressing vulnerability
• Effectively influences outcomes and gives appropriate recognition to others

Work Environment
• Will report to a manager (or above)
• Occasional travel to Highstreet Team meetings
• Flexible remote work schedules are supported

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as described above.