Job Details

Job Summary

As our bilingual Remote Receptionist, you will professionally greet callers, assist Spanish and English speaking clients, route calls appropriately, and support our service and sales teams with administrative tasks. Your professionalism and warmcommunication style will play a key role in delivering an excellent client experience.
Key Responsibilities

• Answer and route incoming phone calls in both Spanish and English
• Assist callers with basic inquiries
• Direct clients to the appropriate department or team member
• Assist with light administrative tasks, including data entry and document handling
• Maintain a high level of professionalism, confidentiality, and customer service
• Support the agency team with additional tasks as assigned

Qualifications

• Fluent in Spanish and English (required)
• Previous experience as a receptionist, customer service representative, or administrative assistant preferred
• Strong verbal and written communication skills
• Professional phone etiquette and a customer-focused mindset
• Excellent organizational skills and attention to detail
• Ability to work independently in a remote environment
• Proficiency with basic computer systems and Microsoft office software
• Insurance agency experience is a plus, but not required

Work Environment & Requirements

• 100% remote position
• Reliable internet connection and quiet workspace required
• Set schedule during regular business hours (details provided during the interview process)

What We Offer

• Competitive hourly pay (based on experience)
• Stable, long-term opportunity with a growing insurance agency
• Supportive team environment
• Training provided
• Amazing benefits
• 16 days of PTO

When Applying

Please submit your resume and a brief summary of your bilingual experience. Qualified applicants will be contacted for next steps.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.