Job Details

Technical Application Support Specialist
Birmingham, AL (hybrid, onsite Tues-Thurs)
7-10- month contract to hire
Pay Rate: $22.00 - $28.00per hr.

Our client is seeking an IT Application Support Analyst I to join a high-volume production support team. This role supports both customer-facing and internal applications and serves as the first technical line of defense before issues are escalated to technology teams. This position blends application/system support with light business analysis, requiring strong troubleshooting skills, attention to detail, and the ability to work under pressure. Training will be provided on systems, but candidates must be comfortable working in a fast-paced, production environment.

Primary Responsibilities

• Triage and resolve production support tickets escalated from internal contact centers and technology teams
• Diagnose whether issues are related to:
  • System/application defects
  • Customer setup or configuration issues
• Support both front-end and back-end application issues
• Use internal tools to emulate user behavior and reproduce reported problems
• Gather and document technical details (queries, samples, diagnostics) for escalation
• Work closely with internal technology partners and third-party vendors
• Support upstream and downstream system integrations
• Own issues from intake through resolution
• Participate in an on-call rotation

Required Skills:

• Bachelor's degree in a related field or High School Diploma and four (4) years of experience
• Application or system support experience
• Exposure to:
  • SQL or database concepts
  • Servers or system infrastructure
  • Mainframe environments
• Experience supporting vendor or third-party systems
• Some professional experience in an IT, technical, or production support environment
• Strong troubleshooting and analytical skills
• Ability to work effectively under pressure and manage fluctuating workloads
• Comfortable learning complex systems and processes
• Willingness to work hybrid and participate in on-call rotation

On-Call Requirement

• This is a true on-call position

Rotation is:

• One week at a time
• Approximately once every 7-9 weeks
• Candidates must be comfortable with on-call responsibilities
• This role does not involve taking phone calls or speaking directly with external customers. Work is ticket-based.

Example Work Scenarios

• Investigating reported latency when users attempt to log into online banking
• Troubleshooting outages of internal tools that impact frontline bank staff
• Coordinating with vendors and internal technology teams to resolve system issues
• Validating system behavior and documenting findings for escalation

Bonus Skills:

• Banking or financial services experience
• Client360
• Client products
• Ticketing or case management tools (e.g., Resolver or similar)