Job Details

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Ladyor Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Yacht Planner is key to the success and wellness of the Ladies and Gentlemen's pre-arrival, sign-on, and departure onboard The Ritz-Carlton Yacht Collection.

Essential Functions

• Manage all aspects of the employee's journey to and from the yacht, including, but not limited to, pre-arrival, sign-on/sign-off, and departure.
• Administer rotational plans within the company's HR system for new builds, dry/wet docks, manning reductions, and Yacht transfers.
• Liaise with the onboard HR team to maintain current yacht employee manning lists.
• Partner with hiring agents and flag state authorities to ensure that each onboard employee has a valid seaman's book issued by either the flag state or the home country, and hold all partners accountable for providing the appropriate scope of support.
• Implement and/or support all yacht employee travel procedures.
• Responsible for ensuring a strong liaison with corporate and onboard leaders, as well as hiring agents for the recruitment of onboard employees and scheduling requests.
• Account for shortages and prepare contingency plans, ensuring replacements are arranged to avoid extended shortfalls.
• Ensure each yacht employee's required documentation and certification is valid before deployment, and validity is maintained throughout each yacht employee's tenure with RCYC.
• Ensure all talent acquisition systems are in place and current by performing regular audits.
• Provide relevant reports to onboard teams, hiring agents, port agents, and corporate leadership.

Competency

Skills and experience:

• Minimum 5 years in the cruise industry as crewing manager/ scheduler/ shipboard workforce management
• Experience in crewing is preferred
• A general degree in Business or a Marine-related degree is preferred
• Proficiency in Microsoft Office; ability to learn new systems
• Proven problem-solving and analytical skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Excellent organization and follow-through skills
• Excellent interpersonal, written, and verbal communication skills
• Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness
• Flexible and adaptable, with the ability to work under pressure to meet deadlines in a fast-paced office environment

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.