Job Details

Job Description

Primary Skills: Incident Management (Expert), System Documentation (Advanced), Debugging (Expert), Configuration Management (Advanced), Change Management (Intermediate)
Contract Type: W2 Only
Duration: 6+ Months with Possible Extension
Location: Austin, TX (#LI-Hybrid)
Pay Range: $30 - $35 per hour on W2
#LP

Job Summary:
We are seeking an Enterprise Application Support Analyst to ensure world-class operations of enterprise applications crucial for our business processes. This role involves providing Level 2 incident management support, resolving functional errors, and actively participating in projects to implement new functionalities, ensuring their post-launch support. The ideal candidate will work closely with business partners to understand requirements, prioritize issues, and recommend system enhancements.

Key Responsibilities:

• Monitor and maintain operational readiness of enterprise systems, providing 24/7 support as required.
• Offer Level 2 support for incident management to meet business service levels and take ownership of critical issues.
• Resolve functional errors and business process issues by debugging and recommending corrective actions.
• Develop and refine work plans for system changes, perform configuration and testing, and coordinate the promotion of changes to the production environment.
• Work on improving change management processes, gather and analyze performance metrics, and support continuous improvement.

Must-Have Skills:

• Expert in Incident Management and Debugging
• Advanced skills in System Documentation and Configuration Management
• Proven ability in Change Management

Industry Experience:
Relevant experience in IT Application Support within enterprise environments is essential. Familiarity with financial functions and their related enterprise applications would be advantageous.

ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!

Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!

Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!