Job Details
Technical Lead, Application Delivery & Strategy
2026-02-24 Software Resources all cities,AK
Description:
The Technical Lead, Application Delivery & Strategy will be responsible for driving initiatives, providing leadership and oversight of technical deliverables for projects that span internal development teams and 3 rd party vendors. This role requires strong experience with managing the delivery of technical implementation with the ability to establish expectations around timelines, level-set on risks, and resolve blockers. The Technical Lead will oversee the day-to-day technical deliverables of the project and communicate status with other teams and senior leaders. This role partners with various technology groups and ensures the Application Delivery and PMO methodologies are appropriately followed. The Technical Lead will also work with senior leaders across Digital Technology to ensure a seamless transition of the 3 rd Party solutions from delivery through sustainment.
MAJOR RESPONSIBILITIES:
• Software Management: Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation..
• Hardware Oversight: Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions.
• Vendor Management: Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution. Assist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring work progress from inception to implementation.
• System Integration: Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.
• Team Leadership: Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.
• Guest-Facing Technologies: Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps.
• Cybersecurity: Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations.
• Troubleshooting and Support: Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary.
• Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
Qualifications:
Bachelor's degree in information technology, Computer Science, Engineering, or a related field, required.
• or equivalent combination of education and experience.
EXPERIENCE:
• 7+ years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue.
• Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
• Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
• Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage.
• Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.
• Proven successful experience in technical staffing selection and management for a wide range of IT solutions.
• Strong understanding of networking, servers, and hardware technologies.
• Experience with cloud services, SaaS applications, and cybersecurity best practices.
• Ability to lead cross-functional teams and work with multiple stakeholders.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Strong communication skills, both written and verbal.
bout Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply. You can view all our job openings at Software Resources Careers.
Software Resources has immediate, long term contract job opportunities for Technical Leads, Application Delivery & Strategy with a major corporation in Orlando, FL. On-site 4 days per week.
Will be traveling to Frisco TX for longer periods of time (3+ weeks), so must be comfortable with travel.
There are 2-3 roles:
- One role is mainly hotel focused (Oracle Opera Cloud, Dormakaba, SHR's Windsurfer, etc..)
- Other roles are more general (Oracle Simphony, Poppulo, Theme Park software)
- Should be a leader, have recent hands on experience but also an ability to show others how to do the job
The Technical Lead, Application Delivery & Strategy will be responsible for driving initiatives, providing leadership and oversight of technical deliverables for projects that span internal development teams and 3 rd party vendors. This role requires strong experience with managing the delivery of technical implementation with the ability to establish expectations around timelines, level-set on risks, and resolve blockers. The Technical Lead will oversee the day-to-day technical deliverables of the project and communicate status with other teams and senior leaders. This role partners with various technology groups and ensures the Application Delivery and PMO methodologies are appropriately followed. The Technical Lead will also work with senior leaders across Digital Technology to ensure a seamless transition of the 3 rd Party solutions from delivery through sustainment.
MAJOR RESPONSIBILITIES:
- Responsible for supporting all stages of the project life cycle from initiation, scoping, project staffing, project implementation, and transition to sustainment.
- Provide indirect leadership to a cross functional team of Architects, Product Owners, Software Developers, and Quality Engineers, both employee and contractor, in the delivery of projects small, medium, or large in conjunction with the Project Management Office.
- Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.
- ssist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring progress through to implementation.
- Communicate time estimates on level of work to support projects, and meet schedules and timelines as agreed to. Ensure that the program delivery is timely, successful, and meets or exceeds the client group's expectations.
• Software Management: Oversee the deployment, configuration, and maintenance of hospitality software systems such as PMS, POS, CRM, booking platforms, and revenue management systems during and post project implementation..
• Hardware Oversight: Works with Networking partners to ensure that all hardware systems (servers, networks, security systems, IoT devices, etc.) are functioning optimally and are integrated with software solutions.
• Vendor Management: Liaise with third-party technology vendors for software licenses, hardware purchases, service agreements, and issue resolution. Assist with vendor selection and management including technical oversight of drafting SOW's, RFP's, vendor evaluation, budgeting, monitoring work progress from inception to implementation.
• System Integration: Lead efforts to integrate various systems (e.g., PMS with POS or CRM) to improve data flow, guest experience, and operational efficiencies.
• Team Leadership: Lead and mentor a team of IT professionals, including system administrators, developers, and support staff.
• Guest-Facing Technologies: Implement and manage guest-facing technologies such as mobile check-in, digital keys, smart room controls, Wi-Fi services, and loyalty apps.
• Cybersecurity: Works with Architecture, Information Security, Legal and other partners within the UDX umbrella to ensure robust cybersecurity measures are in place to protect sensitive guest and business data, and compliance with GDPR or other relevant data protection regulations.
• Troubleshooting and Support: Provide high-level troubleshooting and support for system issues, including after-hours on-call support when necessary.
• Develop and maintain a positive relationship with client groups, project management, and other team members, by employing effective communication skills and building strong working relationships.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.
Qualifications:
Bachelor's degree in information technology, Computer Science, Engineering, or a related field, required.
• or equivalent combination of education and experience.
EXPERIENCE:
• 7+ years' experience in Technology management within the hospitality industry and with multi-region deployment, including construction of new hotel or venue.
• Experience in Oracle Symphony, SAP Commerce, SAP ERPLite (basic), or SAP Customer Checkout.
• Experience in Hotel Information Systems, i.e., CRS (Central Reservation Systems), Property Management Systems, Facilities Management System, Parking.
• Experience with software and hardware management plus deployment of Point-of-Sale Systems for Merchandise/Food & Beverage.
• Prior experience leading software and hardware application delivery teams & 3rd party vendor projects, strategic planning and resource management, and implementation and delivery of large-scale applications.
• Proven successful experience in technical staffing selection and management for a wide range of IT solutions.
• Strong understanding of networking, servers, and hardware technologies.
• Experience with cloud services, SaaS applications, and cybersecurity best practices.
• Ability to lead cross-functional teams and work with multiple stakeholders.
• Excellent problem-solving skills and ability to remain calm under pressure.
• Strong communication skills, both written and verbal.
bout Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply. You can view all our job openings at Software Resources Careers.