Job Details

Title: Student Affairs Coordinator
Department: Student Affairs
Classification: Full-Time, Staff, Non-Exempt, Hourly
Reports to: Director of Student Affairs/Student Engagement
Location: Seattle, WA - Hybrid
Starting Salary: $24.50 per hour

Position Overview

The Student Affairs Coordinator is part of the university Student Affairs Team and serves as the primary point-of-contact for students and prospective students at the assigned campus location as well as online students across the university. The role serves as a key link for students to other service offices across the university including but not limited to: admissions, registration, financial aid, student accounts, international student affairs (including visa/I-20 processing), and veterans' services. The Coordinator advises and counsels students on enrollment, degree progress, satisfactory academic progress (SAP), program changes, graduation applications, transcript requests, and other student records issues. The position may also provide support to students with manual registration tasks (overloads, drops, prerequisite overrides, hold clearances), change-of-status requests (e.g., non-matriculate registrations, leaves of absence), and compliance with FERPA and related record-keeping. In addition, the Coordinator may supervise 2-3 work-study students and acts as a liaison among multiple offices to ensure seamless student affairs.

Essential Job Functions

Primary Duties & Responsibilities 50%

• Responds to inquiries from applicants, students, and faculty in person, by phone, mail, and e-mail. Refer students to appropriate staff and resources.
• Supports Antioch University's school model and serves as subject matter expert in student affairs and programming.
• Liaises with academic-departments and student service teams to process registrations, clear holds, and manage record-keeping (e.g., manual registration overrides, program changes, transcripts, FERPA requests, degree audits, graduation applications, and enrollment/degree verifications).
• Responsible for the processing of incoming application materials, including document preparation, imaging, indexing and management of the audit of the records.
• Represent the student success area in new student and faculty orientation. Includes creating necessary student success materials for faculty and staff to support their work with students.
• Acts as lead for work-study students as needed to monitor timely flow of the importing of web inquiries and distribution of informational packets.
• Generates correspondence, mailing labels and contact lists as needed or requested.
• Support students and registrar in course registration, incomplete requests, leaves of absence, and withdraws.
• Monitors early alert systems of performance and academic progress risk, thus identifying and providing timely interventions for those in need.

Veteran & Military-Connected Students 30%

• Serve as the school certifying official (SCO) for Veteran and military-connected (VMC) students.
• Collaborate with the University DoD Point of Contact for the university to ensure academic catalog compliance and approval, VMC events on campus, and community resources for this student population.
• Serve as the campus liaison for VMC students at the campus location. Conduct informational meetings with new and incoming VMC students to familiarize them with navigating campus processes and procedures and the VA/VBA benefits timeline.
• Maintain a professional knowledge base on policies and best practices related to VMC students and participate in regular professional development to ensure that professional knowledge is current.

Support International Students & Principal Designated School Official (PDSO) 15%

• Serve as the campus Principal Designated School Official (PDSO)/Designated School Official (DSO). Maintain positive engagement with the university liaison for International Student Affairs.
• Work with admissions staff and with other DSOs to keep student records up-to-date and accurately entered into SEVIS; Keep abreast of changes or updates to the Student Exchange Visitor Program regulations and guidance through membership to professional associations of international educators; actively participate in peer and roundtable discussions and forums.
• Submit correction requests and data fixes for students and dependents to the SEVIS Help Desk, and follow-up when necessary; View and print reports within SEVIS; Consult with the PDSO as needed for record corrections that only the PDSO can make.
• Update/edit records for students and dependents (Form I-20) including financial, program and personal information; transferring and registering student records within SEVIS; adding and editing employment authorization including requesting OPT; Review, approve, and process I-20, CPT and OPT applications; Draft, save, submit and print records for students and dependents (Form I-20).
• Serve as primary PDSO for CCG/AU. Coordinates and consolidates reports (I-17) for CCG/AU with SEVP. Serves as PDSO for low resident programs, i.e., School of Nursing and Health Professions, GSLC, etc.
• Communicate effectively with students promptly regarding questions about visas, extensions of stay, curricular or post-degree completion practical training, transfer of schools or academic programs, change of immigration status, etc.; Provide thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations; Assist with orientations for international students as assigned.
• Serve on the PDSO/DSO University Resource Group (URG).

Other 5%

• Serve on the university-wide committees (as appointed) that address critical student retention, support and persistence issues.
• Coordinate with the Department of Rehabilitation (DOR) to ensure accurate invoicing and timely student payments; support DOR recipients with procuring university materials they need to submit to DOR.
• Aid with the planning and delivery of student events on campus and the annual commencement.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree from an accredited college or university in education, conflict management, social services or equivalent; Associate's degree and documented progressive student affairs work may be substituted.
• Minimum of two years' experience in an administrative role, advocacy, or support services.
• Two years of experience working in an office setting with a high degree of contact with the public.
• Documented experience in data entry, report generation, documents, and spreadsheets.

Preferred Qualifications

• Prior experience in a student-facing role within a higher education setting.
• Prior experience working with Veterans and military-connected students.
• Prior experience working with international student populations.
• Experience with student information systems or other enterprise systems.

Knowledge, Skills, and Abilities

• Demonstrated ability in commonly used office applications and data management systems (e.g. Google Suite, Microsoft Suite, records or case management systems).
• Demonstrated ability to work collaboratively with others. Skills include diplomacy, active listening, and the confidence to have authentic conversations with faculty, staff, and students in challenging situations.
• Effective organizational and time management skills.
• Ability to maintain professional effectiveness in the face of competing demands.
• Excellent written, oral, and interpersonal communication skills.
• Demonstrated commitment to social justice, including an awareness of the opportunities, issues, and challenges related to ability, race, ethnicity, culture, gender, and socio-economic diversity.
• Demonstrated commitment to the highest standard regarding confidentiality and use of impeccable discretion.
• Knowledge of technology as it applies to student records, administrative tasks, and accessibility.
• Ability to work independently with minimal and remote supervision and collaboratively with colleagues in the student success area.
• Commitment to the mission of the University and the implementation of its goals within the context of student support services.
• Ability to process, analyze, and respond to information promptly.
• Commitment to ongoing professional development, including webinars and internal training.
• Ability to provide feedback to leadership and escalate issues promptly.

Hours of Employment

This is a full-time position serving a national university. A work schedule will be established in consultation with the supervisor.

Work Location

The employee will be assigned to Antioch University, Seattle. Hybrid remote work is authorized in consultation with the supervisor.

Physical Requirements

While performing the duties of this job, the staff member is regularly required to sit, stand, use hands and fingers, and talk or hear. This is an active position, involving walking, climbing, lifting, stooping, and bending in the accomplishment of duties. Must be able to lift in excess of 25 pounds. Must be able to work occasionally in poor weather conditions, including heat, cold, rain or snow. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of this position at any time.

To Apply

Please email a cover letter, resume/CV, and three professional references with contact information at the time of application to: [email protected] In the subject line of the email, please state Student Affairs Coordinator

Coalition for the Common Good (CCG) EEO Statement:

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.

Note: The successful candidate for this position will be subject to a pre-employment background check.

To apply for this job email your details to ...@antioch.edu