Job Details

Overview

A commercial and residential cleaning company is currently hiring multiple Customer Service Representatives. This is a full time position Monday through Friday. Remote work and overtime available for evenings and weekends. Overtime is not required. The position will provide full benefits after the successful completion of a probationary period.

Responsibilities

• The call center is focused on scheduling appointments from callers that need specialized carpet cleaning or upholstery services for either residential or commercial properties.
• The Call Center Customer Service Specialist is responsible for answering incoming calls, greeting clients, determining if they have used the services before by looking up location information or creating a new account for the property.
• Applicants must be comfortable providing customer service on the phone while performing data entry or account maintenance.
• Creating accounts, scheduling appointments for cleaning technicians to arrive at facility and notate services to be offered; full cleaning of how many rooms or square footage, spot cleaning, upholstery cleaning or additional services.
• Make special notes from property owners regarding animals on site, furniture to be moved, gate or security codes, etc.
• Collect payment information over the phone.
• The CSR also makes follow-up outbound calls to customers to ensure the service met their expectations, make any adjustments necessary, etc.

Qualifications

• Applicants must be comfortable providing customer service on the phone while performing data entry or account maintenance.