Job Details
Customer Service Specialist 2
2026-02-20 State of Washington all cities,AK
Description:
Qualifications
To qualify for this position, a candidate must possess one (1) of the following education and/or experience options:
REQUIRED:
(OPTION 1):
Four (4) years of combined education and/or experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
(OPTION 2):
Associate's degree;
AND
Two (2) years of experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
(OPTION 3):
Bachelor's degree in accounting, political science, communications, law, or a related field.
Note: Candidates with relevant experience, community engagement, or certifications in public policy or advocacy are encouraged to apply.
Skills and Abilities:
PREFERRED:
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the "duties summary" section or supplemental questions of the application. Please do not "refer to resume" for detail, or your application may be disqualified.
Opportunity for All:
The Public Disclosure Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson by email at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Are you currently employed by the Public Disclosure Commission?
02
What is your level of education?
03
How much experience do you have specifically providing assistance to clients or customers regarding inquiries, complaints, or problems?
04
From the question above, list what job(s) this experience will be found on your application.*If this doesn't apply to you, indicate "n/a" in this space.
05
Also from the question above, briefly describe your customer service experience.(What was the environment, business, or type of service you provided? Was it in person, over the phone, and or by correspondence?)Provide any other information that will help assess your experience, skills and abilities in this area.If this does not apply to you, indicate "n/a" in this space.
06
How many months of experience do you have working with regulatory laws and rules or equivalent?
07
Describe your experience working with regulatory laws and rules. What was the environment, business, or type of service you provided? Was it in person, over the phone, and or by correspondence? Provide any other information that will help assess your experience, skills and abilities in this area.**If this does not apply to you, indicate "n/a" in this space.
08
Please select all the following that describe your level of Microsoft Excel. *If you make a selection, you MUST have mastered ALL choices in that row.
09
Please select all that apply that describe your level of expertise in Microsoft Word.*If you make a selection, you MUST have mastered ALL choices in that row.
10
Please describe in detail, your experience reading, interpreting, and explaining technical or complex information and/or processes.* If this doesn't apply to you, indicate "n/a" in this space.
11
How many months of data entry experience do you have?
12
From the question above, select ALL that your data experience includes:
13
How did you hear about this job posting?
14
We would like to know where you heard about this position.If you selected College Job Board, Job Fair, Job Board, or Other, please let us know the specific name of the college, job board, or place you heard about this position.If you selected a specifically named job board or webpage (listed above), please enter "n/a".
Required Question
Salary: $3,665.00 - $4,882.00 Monthly
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-PDC-002
Department: Public Disclosure Commission
Opening Date: 02/10/2026
Closing Date: 2/22/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
Application review will begin the week of February 16, 2026.
The hiring manager reserves the right to make a hiring decision at any time. It will be in your best interest to apply as soon as possible.
**Schedule:This is an on-site position based in Olympia. The standard office hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.
Due to the nature of the work there is an in-office expectation. Customer Service Specialist's with the PDC are currently working a modified in-office/telework schedule.
Minimal travel is required to attend in-person trainings.
Interested in helping shine a light on money in politics so that the people of Washington state understand who and what is influencing their elected officials? Are you skilled at explaining complex laws, rules, and procedures in layman's language and applying them to real-world situations?
was created by an initiative of the people to provide timely and meaningful public access to accurate information about the financing of political campaigns, lobbyist expenditures, and the financial affairs of public officials and candidates, and to ensure compliance with and equitable enforcement of Washington's disclosure and campaign finance laws.
About the Opportunity:As a Customer Service Specialist 2, you will independently handle customer inquiries, complaints, and service issues by explaining the agency's interpretations of laws, policies, and procedures related to the Public Disclosure Commission (PDC). Acting as a liaison between clients and the agency, you will assist customers in accessing services, navigating agency-specific web tools, and using online systems such as filing and registration applications. Your key responsibilities will include responding to inquiries via phone, in-person, and the online help desk; guiding users through the Commission's website; and utilizing the PDC's database to address questions. You will also assist with standard application processes, explain forms and materials, and review and enter data from disclosure reports to ensure compliance with filing requirements. Additionally, you will scan, index reports, and manage mail processing tasks. This role is vital for maintaining effective communication and resolving client/customer issues. The position ensures advanced customer service while adhering to agency policies and procedures.
Who we are looking for:
We need someone who has superior attention to detail and can perform independently. If you are someone who wants to work with a collaborative team of dedicated staff and you are committed to ensuring public access to information, this job is for you!
Duties
In addition to sharing reception, customer service, and data entry duties, you will serve as the primary contact for customer inquiries, providing interpretations of agency-related laws, policies, and procedures. You will be the primary contact for external entities that do business with the PDC, such as candidates, elected officials, committee treasurers, and lobbyists. You will independently support them by providing information, resolving issues, and ensuring compliance with disclosure laws and will refer to staff as needed for complex inquiries and issues.
Some of What You Will Enjoy Doing Includes:
- Provide telephone and in-person office customer support, as well as provide support via an online help desk.
- Guide customers in navigating the Commission's website and accessing information.
- Provide routine guidance on using filing and registration applications, including information about PDC processes and procedures.
- Provide agency interpretation of laws, regulations, and processes to resolve inquiries on filing requirements, e-filing systems, complaints, and other PDC services.
- Resolve complaints independently whenever possible and refer to appropriate PDC staff as necessary to resolve more complex issues.
- Utilize the PDC database and imaging system to respond to inquiries from the public and staff.
- Provide clear explanations of forms, pamphlets, and other materials, and give presentations and assistance to customers and other state or federal agencies as needed.
- Document and track client/customer issues using computer applications and software.
- Identify and suggest changes to agency policies and procedures to address common customer service issues.
- Review reports submitted by regulated campaigns, lobbyists, and others to ensure compliance with minimum filing requirements.
- Contact filers of deficient reports to explain what additional information must be submitted.
- Extract relevant data from reports and enter it into the agency database.
- Scan paper reports to create digital images.
- Index reports in agency software.
- Receive agency mail deliveries, sort, group, date-stamp, file, and prepare reports for data entry
- Independently review incoming reports and correspondence, respond to basic inquiries, and refer more complex questions to appropriate staff.
- Ensure timely delivery of mail to intended recipients.
Qualifications
To qualify for this position, a candidate must possess one (1) of the following education and/or experience options:
REQUIRED:
(OPTION 1):
Four (4) years of combined education and/or experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
(OPTION 2):
Associate's degree;
AND
Two (2) years of experience providing assistance to clients or customers regarding inquiries, complaints, or problems.
(OPTION 3):
Bachelor's degree in accounting, political science, communications, law, or a related field.
Note: Candidates with relevant experience, community engagement, or certifications in public policy or advocacy are encouraged to apply.
Skills and Abilities:
- Effective written and verbal communication skills for diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with online collaboration tools and remote work platforms.
- Strong problem-solving skills.
- Basic knowledge of agency-related laws, policies, and procedures.
PREFERRED:
- Intermediate computer skills in the following: Microsoft Word, Excel, and Outlook.
Supplemental Information
How to Apply:
Interested? We would love to hear from you! Click "Apply" at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
- A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position
- A current resume, detailing experience, and education
- A current list of at least three (3) professional references with current contact information
NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the "duties summary" section or supplemental questions of the application. Please do not "refer to resume" for detail, or your application may be disqualified.
Opportunity for All:
The Public Disclosure Commission celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
Contact Information:
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson by email at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-###-####.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
Are you currently employed by the Public Disclosure Commission?
- Yes
- No
02
What is your level of education?
- Some or no college
- 1 year of college (30 semester or 45 quarter credits)
- Associate's degree OR 2 years of college (60 semester or 90 quarter credits)
- 3 years of college (90 semester or 135 quarter credits)
- Bachelor's degree in accounting, political science, communications, law, or a related field.in accounting, political science, communications, law, or a related field.
- Bachelor's degree or higher in an unrelated field
03
How much experience do you have specifically providing assistance to clients or customers regarding inquiries, complaints, or problems?
- 0-11 months (Less than 1 year)
- 12-23 months (At least 1 year)
- 24-35 months (At least 2 years)
- 36-47 months (At least 3 years)
- 48-59 months (At least 4 years)
- 60 months or more (At least 5 years)
04
From the question above, list what job(s) this experience will be found on your application.*If this doesn't apply to you, indicate "n/a" in this space.
05
Also from the question above, briefly describe your customer service experience.(What was the environment, business, or type of service you provided? Was it in person, over the phone, and or by correspondence?)Provide any other information that will help assess your experience, skills and abilities in this area.If this does not apply to you, indicate "n/a" in this space.
06
How many months of experience do you have working with regulatory laws and rules or equivalent?
- 0-11 months (Less than 1 year)
- 12-23 months (At least 1 year)
- 24-35 months (At least 2 years)
- 36 months or more (At least 3 years)
07
Describe your experience working with regulatory laws and rules. What was the environment, business, or type of service you provided? Was it in person, over the phone, and or by correspondence? Provide any other information that will help assess your experience, skills and abilities in this area.**If this does not apply to you, indicate "n/a" in this space.
08
Please select all the following that describe your level of Microsoft Excel. *If you make a selection, you MUST have mastered ALL choices in that row.
- A - Create, modify, print, and format spreadsheets, find and replace data, and work with basic formulas and functions
- B - Create and format charts and graphs
- C - Import data from other sources and filter lists
- D - Use templates, styles, AutoFormats, and multiple worksheets
- E - Create and manipulate large or complex spreadsheets, use complex mathematical formulas to calculate data, and link worksheets
- F - Develop complex spreadsheets with macros, multiple math functions, advanced filters, and links to external sources of information
- G - Create custom toolbars and chart types, and use data analysis tools
- None of these apply
09
Please select all that apply that describe your level of expertise in Microsoft Word.*If you make a selection, you MUST have mastered ALL choices in that row.
- A- Create, format, edit, preview, print, and save documents
- B- Use standard functions to select, edit, copy, paste, format, and spell check text
- C- Create bulleted and numbered lists, indent and align paragraphs, and use bordering and shading features
- D- Create forms using templates, work with form fields, and format and enhance forms
- E- Use mail merge to create form letters, modify merged documents, and merge envelopes and labels
- F- Create, format, and edit tables, columns, and charts
- G- Insert and format sections, create headers and footers, and work with pictures and draw objects
- H- Save and edit web pages and work with hyperlinks
- I- Create tables of contents and compile and update indexes
- J- Create, run, and edit macros to combine commands and automate complex series of tasks
- None of these apply
10
Please describe in detail, your experience reading, interpreting, and explaining technical or complex information and/or processes.* If this doesn't apply to you, indicate "n/a" in this space.
11
How many months of data entry experience do you have?
- 0-11 months (Less than 1 year)
- 12-23 months (At least 1 year)
- 24-35 months (At least 2 years)
- 36-47 months(At least 3 years)
- 48 months or more (At least 4 years)
12
From the question above, select ALL that your data experience includes:
- Entering data
- Running reports
- Reviewing context of reports
- None of these apply
13
How did you hear about this job posting?
- Careers.wa.gov / Governmentjobs.com
- Friend
- Indeed
- Job Board
- Other
14
We would like to know where you heard about this position.If you selected College Job Board, Job Fair, Job Board, or Other, please let us know the specific name of the college, job board, or place you heard about this position.If you selected a specifically named job board or webpage (listed above), please enter "n/a".
Required Question