Job Details

Purpose
The purpose of this SOW is to provide maintenance and support for tasks pertaining to application development for the Information Technology Services Division (ITSD) Department of Elementary and Secondary Education (DESE).

Responsibilities:

• Monitor the batch error reports and investigate and resolve any outstanding issues.
• Analyze, test, and make code changes based on requests from DESE and documentation of the code modifications.
• Research and resolve issues or ADO work items reported by DESE.
• Research and respond to the various business units when they need issues or ADO work items researched based on their testing activities.
• Be involved in meetings with the business customer for various issues/clarifications.
• Ensure the flow of work by effectively managing the work items in ADO, ensuring issues are resolved within reasonable due dates set during creation.
• Closely monitor work allocation so resources are available for critical issues requiring a turnaround time of hours or less.
• Conduct unit and systems testing prior to sending fixes or enhancements to the customer for user acceptance testing.
• Provide Level of Effort (LOE) hours for ADO work items or other requests.
• The following are samples of DESE maintenance tasks that could be assigned via this SOW:
• Create new specs or update existing specs when code changes are made.
• Research and correct payment issues when reported.
• Monitor and regularly update ADO work items used to report issues and request enhancements.
• Migrate code tables to all environments.
• Create new specs or update existing specs when code changes are made.
• Conduct unit and systems testing prior to sending fixes or enhancements to the customer for user acceptance testing.
• Process ADO tickets and DESE business questions regarding DESE application functionality.
• Analyze, test, and make code changes if needed for upgrades.
• Provide Level of Effort (LOE) hours for tickets.
• Investigate/research questions and problems from the business unit.
• Provide percentages completed on tasks.
• Handle errors received from applications or batch jobs.
• Create new batch jobs as required and support existing batch jobs.
• Coordinate scheduling of batch jobs.
• Create/modify application code for requests (ADO, Cherwell requests, legislation requests, projects, etc.).
• Create and maintain SSRS reports.

Requirements:

5 + years' experience with Microsoft Visio and Microsoft Office

5 + years' experience development experience with Microsoft SQL Server and SQL

5 + years' experience with Azure DevOps (ADO).

5 + years' experience with Visual Studio 2015 -2022.

5 + years' development experience with C#, VB ASP.Net, MVC, JavaScript, CSS, Bootstrap

2 + years' experience with SSRS Reports

2 + years' experience with ServiceNow preferred.

Skill Table:
Microsoft Visio

5+ years

Microsoft Office

5+ years

Microsoft SQL Server

5+ years

SQL (Development)

5+ years

Azure DevOps (ADO)

5+ years

Visual Studio (2015-2022)

5+ years

C#

5+ years

VB

5+ years

ASP.NET

5+ years

MVC

5+ years

JavaScript

5+ years

CSS

5+ years

Bootstrap

5+ years

SSRS Reports

2+ years

ServiceNow

2+ years