Job Details

Description

Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! You'll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments.

We'll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

Responsibilities

• Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team
• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
• Organize paperwork and perform data entry in our case management system to streamline new client onboarding and current client files
• Conduct various tasks around the office such as managing spreadsheets, writing emails, faxing and copying, and transcribing notes to make sure all processes run smoothly

Qualifications

• Possesses outstanding communication skills and sense of empathy
• Previous legal experience highly valued
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Previous customer service or sales experience preferred
• High school diploma or equivalent required; Bachelor's degree preferred