Job Details

Job Title: Remote Customer Care Representative
Location: Remote (Work from Home)

Schedule/Hours of Operation:

• Monday - Friday: 7:00 AM - 6:00 PM (MST)
• Saturday & Sunday: 7:00 AM - 4:00 PM (MST)
  (Shifts may vary based on business needs.)

Job Summary:

We are seeking a customer-focused Remote Customer Care Representative to provide exceptional support via phone, email, chat, or social media. You will resolve inquiries, troubleshoot issues, and ensure a positive customer experience while working remotely.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or CRM tools during scheduled shifts.
• Resolve product/service issues by clarifying concerns, researching answers, and escalating when needed.
• Maintain accurate records of customer interactions in the company's database.
• Guide customers through troubleshooting, account setup, or billing processes.
• Collaborate with internal teams (e.g., Sales, Technical Support) to improve service.
• Meet performance metrics (e.g., response time, resolution rate, customer satisfaction).
• Adhere to company policies and compliance standards.

Requirements:

• Availability: Must be available to work within the posted hours of operation, including weekends.
• Experience: 1+ year in customer service (remote experience a plus).
• Skills:
  • Excellent verbal/written communication.
  • Proficiency in CRM tools (e.g., Zendesk, Salesforce) and remote collaboration software (e.g., Slack, Zoom).
  • Problem-solving and patience in handling complaints.
• Tech Requirements: High-speed internet, quiet workspace, and a reliable computer.

Preferred Qualifications:

• Multilingual abilities.
• Experience in [industry, e.g., SaaS, E-commerce].

Benefits (if applicable):

• Competitive hourly wage/salary + performance bonuses.
• Flexible scheduling within operational hours.
• Health insurance (for full-time roles).
• Ongoing training and career growth.