Job Details

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Service Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary:$1,500 - 1,700 USD/month depending on experience paid via direct deposit

Schedule: Monday-Friday, 7:30am to 5:00pm Eastern Time, with a 30 minute lunch

Our Client:

Our client is a fast-growing residential plumbing company committed to delivering exceptional service, integrity, and high-quality workmanship to homeowners throughout their community. The company specializes in service and repair, with a strong focus on building long-term customer relationships through clear communication, professionalism, and reliable solutions.

Their team is made up of motivated, skilled professionals who take pride in their work and in creating a positive experience for every customer. As an organization, they are focused on growth, continuous improvement, and developing strong leaders from within. They invest in their people, provide opportunities for advancement, and foster a culture where hard work, accountability, and teamwork are recognized and rewarded.

If you're looking to join a company where your work matters, your voice is heard, and your career can grow, our client offers that opportunity.

Job Overview:

Our client believes the customer experience is just as important as the quality of their plumbing services. They are seeking a Customer Service Representative who is passionate about helping people, takes ownership of every interaction, and is committed to delivering an exceptional customer experience.
This role serves as the first impression of the company. You will be responsible for building trust, demonstrating empathy, and ensuring every customer feels heard, supported, and confident in their decision to work with our client. This is not simply a phone-answering position-it is an opportunity to make a meaningful impact through genuine care and professionalism.

Responsibilities:

• Answer incoming calls, texts, and online inquiries with professionalism, warmth, and urgency, creating an exceptional first impression
• Schedule service appointments efficiently while prioritizing urgency, geography, and technician availability
• Act as the primary point of communication between customers and technicians to ensure a seamless experience
• Dispatch technicians in real time, optimizing routes and adjusting schedules throughout the day as needed
• Monitor technician progress and proactively communicate arrival times, delays, and updates to customers
• Demonstrate empathy and care when customers are dealing with stressful plumbing issues
• Ensure technicians have accurate job details, customer expectations, and necessary information before arriving on-site
• Maintain clear, consistent communication with field staff to keep operations running smoothly
• Problem-solve scheduling conflicts, emergencies, and last-minute changes with a calm and solutions-focused mindset
• Follow up with customers after service to ensure satisfaction and address any concerns
• Maintain accurate customer and job records in the CRM system
• Support revenue and efficiency goals by maximizing technician productivity and schedule utilization
• Identify opportunities to improve processes, communication, and the overall customer experience
• Uphold company standards for professionalism, responsiveness, and customer care at all times

Qualifications, Skills and Key Competencies:

• 2+ years of customer service experience preferred (home services experience is a plus)
• Excellent communication and active listening skills
• Strong empathy, patience, and problem-solving abilities
• Ability to stay calm and organized in a fast-paced environment
• Positive attitude and strong work ethic
• Comfortable using computers, scheduling software, and CRM systems
• Team-oriented mindset and willingness to grow

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!