Job Details

Role introduction

Overview

The Customer Care Lead plays a central role in supporting end users, optimizing solution adoption, and ensuring consistent, high-quality service delivery. This position requires strong functional expertise, proactive communication, and the ability to operate independently while contributing to a collaborative team culture.

Key Responsibilities

• Provide expert-level guidance and application expertise to end users on the D365 F&O solution.
• Identify opportunities for improved utilization of the system.
• Test solution enhancements for accuracy and quality.
• Gather, define, and document functional requirements.
• Train end users on effective use of D365 F&O.
• Serve as liaison between users, project teams, and stakeholders.
• Work with minimal supervision while managing multiple priorities.
• Support internal initiatives such as best-practice development and process improvements.

• Strong written and verbal communication skills.
• Ability to work independently and collaboratively.
• Creative problem-solving skills.
• Adaptability in fast-changing environments.
• Professional demeanor and customer-centric mindset.

• Commitment to learning new technologies and tools.
• Assist with internal initiatives or special projects.
• Occasional travel for meetings or client engagements.