Job Details

Job Summary:

The Client Services Coordinator is a client-facing role that interfaces daily with physicians, hospital executives, patients, and internal team members. This role requires a desire to develop and maintain customer relationships, gather information from various sources to determine how best to meet the customer needs and the drive to problem solve, all with a positive, energetic approach.

Essential Functions:

• Assist in conducting monthly webinars for newly contracted providers, educating them on program processes and important contractual requirements
• Identification of under/overpayments on patient accounts and taking appropriate action to resolve the account
• Enter program data into the EA Health internal database
• Provide ongoing feedback to the Client Services Manager regarding client concerns, requests, and the status of client requests
• Provide excellent customer service by responding promptly and completely to client requests
• Track the status of client requests and ensure documents are delivered and received promptly
• Reliable, consistent attendance is a requirement and essential function of this position.
• Perform other duties as may be assigned.

Requirements

Competencies:

• Bachelors' degree preferred, but not required
• Previous coding or medical office experience preferred
• Data entry, excellent customer service, and time management skills, ability to multi-task, prioritize work, and problem solve, proficient in Microsoft Excel, Word, PowerPoint, impeccable communication skills, and positive attitude
• Ability to work on a computer 95% of the workday
• Regular attendance and punctuality are essential.

02022026

Salary Description

$21 to $24 per hour