Job Details

About Altais:

At Altais, we're on a mission to improve the healthcare experience for everyone-starting with the people who deliver it. We believe physicians should spend more time with patients and less time on administrative tasks. Through smarter technology, purpose-built tools, and a team-based model of care, we help doctors do what they do best: care for people.

Altais includes a network of physician-led organizations across California, including Brown & Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists. Together, we're building a stronger,more connected healthcare system.

About the Role

Are you looking to join a fast-growing, dynamic team?

We're a collaborative, purpose-driven group that's passionate about transforming healthcare from the inside out. At Altais, we support one another, adapt quickly, and work with integrity as we build a better experience for physicians and their patients.

A Coordinator II position collaborates with the interdisciplinary team to create; implement and monitor new work processes and/or tools that support efficient work processes. This position can act as a lead for specific aspects of a project under the direct supervision of the project manager.

This position is a hybrid opportunity in the Bay Area/East Bay, and you must be able to travel up to 50% of the time within the region.

You will focus on:

• Responsible for obtaining and accurately entering data for Inpatient authorizations, discharges, eligibility benefit checks and Care Management referrals into the BT Systems to track programmatic and member activity.
• Provide census coordination. Gathers information from the hospitals or other tertiary facilities, shares with the care management team, and any other providers and researches and provides detailed clinical data elements to the team to use when assessing a member.
• Responsible for assisting with the development, coordination and delivery of necessary member notice of non-coverage letters, member reinstatement letters, facility denial letters, facility reinstatement letters and any other appeals.
• Communicates regularly with contracted Health Plans, Behavioral Health organizations, Brown & Toland medical director, and care management team and any other provider when appropriate, e.g. readmitted members, California children's services or health plan audits. Responsible for scheduling, confirming patient appointments post discharge and escalate issues to the clinical team.
• Responsible for screening for care management programs.
• Provides administrative support to the Care Management team such as accurately entering authorizations for home health, Durable Medical Equipment, social services identification, and member targeted mailings.
• Coordinates with other departments like Referral Services, Health Care Analytics, Claims, Quality Management activities. Responsible for all incoming care management related questions.
• Accepts and performs other duties as assigned, such as cross training to support clinical care management functions at all BTMG sites.

The Skills, Experience & Education You Bring

• High School Diploma
• Minimum of two years previous Healthcare Administrative support experience in an Inpatient setting.
• Working knowledge of medical terminology.

The Base Salary for this position is $25.00 - $30.00/hour

In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• 15 days Paid Time Off and 9 Paid Holidays

You Share Our Mission & Values:

Compassion

We act with empathy and a deep respect for the challenges faced by physicians and their patients. Our work is driven by a genuine commitment to improving lives and ensuring that care is delivered with dignity, understanding, and humanity.

Community

We foster a culture of collaboration--with physicians, patients across the healthcare ecosystem, and among our teams. By building strong, trusted relationships, we create a unified community focused on advancing patient care and physician well-being.

Leadership

We lead with integrity and vision, setting the standard for excellence in physician support and healthcare innovation. Through collaboration and expertise, we empower others to lead, drive change, and shape the future of care.

Excellence

We are relentlessly focused, results-driven, and accountable for delivering measurable value to physicians and the patients they serve. Our high standards reflect our commitment to excellence, operational discipline, and continuous improvement.

Agility

We embrace change as a constant and respond swiftly to the evolving needs of the healthcare industry. With flexibility and forward-thinking, we adapt, innovate, and act decisively to keep physicians at the forefront.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.