Job Details

Contract | Remote

Remote part-time and full-time hour positions available for a Call Center Agent. In this role, you will focus on responding to a queue of customer service tickets. This is a customer service position that requires strong written communication skills.

Various shifts available.

Responsibilities

• Respond to a queue of customer service tickets via email.
• Look up and track customer orders and research customer loyalty account inquiries.
• Work with internal teams to find answers and resolve customer issues.
• Provide clear, concise, and professional written responses to customers.
• Maintain thorough and accurate documentation of customer interactions and resolutions.

• Prior customer service experience preferred
• Strong written communication skills via email .
• Ability to research issues and collaborate with internal teams.
• Strong multi-tasking skills (working multiple tickets and issues)
• Good documentation skills to track and resolve inquiries.
• Must be reliable and dependable