Job Details
Eligibility Worker II Bilingual (Spanish)
2026-02-17 County of Marin all cities,AK
Description:
Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.
Hybrid Schedule:
The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.
ABOUT YOU
Our Highly Qualified Candidate
QUALIFICATIONS
Knowledge of
One year of experience comparable to the Eligibility Worker I class and successful completion of the equivalent to the County of Marin's Eligibility Worker I training program which will have provided the knowledge and abilities listed above.
IMPORTANT INFORMATION
For any questions concerning this position announcement, please contact Ivana Vande Zande at
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
LiveScan:
SPECIAL REQUIREMENTS
Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-###-####.
PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the
Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical: The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) ###-####. For additional details about the benefits or retirement, please contact the Benefits Division at (415) ###-####.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01
QUALIFYING EDUCATION/EXPERIENCE: The minimum qualifications for the position are as follows:
One year of experience comparable to the Eligibility Worker I class and successful completion of the equivalent to the County of Marin's Eligibility Worker I training program which will have provided the knowledge and abilities listed below.
Please tell us how you meet the minimum requirements listed above. For education, please list your relevant college level coursework, dates courses taken, and school attended. For experience, please include the name of employer(s), dates worked, your exact duties, and number of hours worked per week.
02
QUALIFYING LANGUAGE SKILLS:
Do you possess the ability to speak, read and write proficiently in both Spanish and English?
Please Note: This position requires bilingual skills. The successful candidate must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the successful candidate possesses the appropriate skill level to meet the requirements of the position.
03
NARRATIVE QUESTIONS (Please answer all questions below):
Please note: If you do not possess any experience, please state "No Experience" in the space provided.
Please detail which public assistance programs (Medi-Cal, CalFresh, CalWORKS, etc.) you have administered. In your response, include the length of time spent working in each program area, and whether your experience was in intake, continuing eligibility or another operational area.
04
Please describe in detail how you currently manage or have managed your eligibility workload in order to ensure that work is completed in accordance with regulatory timeframes and agency priorities. In your response, discuss what computer systems and tools you utilize, and how you prioritize your work over the course of a typical month.
05
Our Department strives to provide a high level of customer service to the Marin community. As an eligibility worker, tell us what excellent customer service means to you and how you go about providing it.
06
The regulations and policies that govern Public Assistance programs are complex and change frequently. Please explain how you maintain your knowledgebase of program rules and ensure that your work is completed accurately.
Required Question
Salary : $77,168.00 - $92,788.80 Annually
Location : San Rafael, CA
Job Type: Full Time, Regular
Remote Employment: Flexible/Hybrid
Job Number: 1388-26-02
Department: Health & Human Services
Division: Social Services
Opening Date: 02/13/2026
Closing Date: 2/27/2026 11:59 PM Pacific
Vacancies: 2
Weekly Schedule: 40 hrs
Equal Employment Opportunity (EEO): The County of Marin is an Equal Opportunity Employer. Persons of color, women, individuals with disabilities, veterans, and adults of all ages are strongly encouraged to apply.
Individuals with Disabilities: If you are a person with a disability and are unable to complete an online application or require an accommodation to participate in a recruitment, you must contact Human Resources at least five work days in advance of the testing step or interview. Please contact the Human Resources Staffing Division at (415) ###-#### (CRS DIAL 711) .
ABOUT US
At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture on the Department of Human Resources website. Read on to find out more about this opportunity.
DEPARTMENT OF HEALTH & HUMAN SERVICES:
At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.
ABOUT THE POSITION
Under general supervision, persons in this position determine initial and continuing eligibility for public assistance benefit programs including Medi-Cal, CalFresh and CalWORKs.
Duties include:
- Gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, and mailed correspondence.
- Enter the information gathered into a computer system used to determine program eligibility.
- Learn, interpret, and apply relevant rules, regulations, and procedures.
- Identify client needs and make appropriate referrals for health, social and/or employment services.
- May process initial applications, monitor, and administer an assigned workload.
- Perform other specialized work as assigned.
Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.
Hybrid Schedule:
The Health and Human Services Department has embraced a hybrid work schedule that considers that some duties of this position may be performed remotely. However, the successful candidate must be able to report to County facilities for meetings, work assignments, and/or disaster service work upon short notice, as needed and deemed appropriate. During the initial probationary period, the successful candidate may be required to work primarily onsite before establishing a hybrid work schedule.
ABOUT YOU
Our Highly Qualified Candidate
- Prior recent experience working as an Eligibility Worker in a county or statewide public agency within the last two years.
- Commitment to public service, demonstrated in part by prior experience providing customer service in the private or non-profit sector.
- Proven capacity to build collaborative relationships with coworkers and clients from diverse cultural/socio-economic backgrounds. (Prior experience serving economically disadvantaged persons is preferred.)
- Strong organizational skills; the ability to communicate clearly verbally and in writing; basic math skills and well-developed computer literacy.
- Strong work ethic, the capacity to learn quickly, and a desire to continuously develop as a professional dedicated to serving the community.
- Experience working in the CalFresh, Medi-Cal, or CalWORKS programs is highly desirable.
QUALIFICATIONS
Knowledge of
- The goals and functions of a social services agency.
- Techniques of interactive interviewing and information gathering.
- Principal sources of information required to establish eligibility for various public assistance programs.
- Laws, regulations and rules of multiple public assistance programs.
- Computer applications related to the work.
- Standard office practices and procedures, including the use of standard office equipment.
- Record keeping principles and practices.
- Business mathematics.
- Fundamental aspects of human behavior.
- Learn, apply and explain the policies and procedures of a County social services department.
- Learn, read, apply and explain the laws, rules, regulations, policies and procedures of multiple public assistance programs.
- Learn and effectively utilize SAWS and other computer applications related to the work.
- Perform in-depth fact-finding interviews.
- Make accurate mathematical calculations.
- Prepare clear, concise and accurate reports and correspondence.
- Accomplish a high volume of work amid interruptions.
- Establish and maintain effective working relationships with those contacted in the course of the work.
- Understand and follow written and oral instructions.
- Enter data into a computer with accuracy and sufficient speed to perform the work.
One year of experience comparable to the Eligibility Worker I class and successful completion of the equivalent to the County of Marin's Eligibility Worker I training program which will have provided the knowledge and abilities listed above.
IMPORTANT INFORMATION
For any questions concerning this position announcement, please contact Ivana Vande Zande at
All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.
Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
LiveScan:
SPECIAL REQUIREMENTS
Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.
Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-###-####.
PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.
COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the
Paid Time Off: Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.
Health Plan: Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.
Retirement: Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.
IRS 457 Plan: Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.
Retiree Medical: The County provides access to group health plan coverage to eligible retirees.
For specific questions regarding the employment process, please contact Human Resources at (415) ###-####. For additional details about the benefits or retirement, please contact the Benefits Division at (415) ###-####.
*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.
01
QUALIFYING EDUCATION/EXPERIENCE: The minimum qualifications for the position are as follows:
One year of experience comparable to the Eligibility Worker I class and successful completion of the equivalent to the County of Marin's Eligibility Worker I training program which will have provided the knowledge and abilities listed below.
Please tell us how you meet the minimum requirements listed above. For education, please list your relevant college level coursework, dates courses taken, and school attended. For experience, please include the name of employer(s), dates worked, your exact duties, and number of hours worked per week.
02
QUALIFYING LANGUAGE SKILLS:
Do you possess the ability to speak, read and write proficiently in both Spanish and English?
Please Note: This position requires bilingual skills. The successful candidate must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the successful candidate possesses the appropriate skill level to meet the requirements of the position.
- Yes
- No
03
NARRATIVE QUESTIONS (Please answer all questions below):
Please note: If you do not possess any experience, please state "No Experience" in the space provided.
Please detail which public assistance programs (Medi-Cal, CalFresh, CalWORKS, etc.) you have administered. In your response, include the length of time spent working in each program area, and whether your experience was in intake, continuing eligibility or another operational area.
04
Please describe in detail how you currently manage or have managed your eligibility workload in order to ensure that work is completed in accordance with regulatory timeframes and agency priorities. In your response, discuss what computer systems and tools you utilize, and how you prioritize your work over the course of a typical month.
05
Our Department strives to provide a high level of customer service to the Marin community. As an eligibility worker, tell us what excellent customer service means to you and how you go about providing it.
06
The regulations and policies that govern Public Assistance programs are complex and change frequently. Please explain how you maintain your knowledgebase of program rules and ensure that your work is completed accurately.
Required Question