Job Details

A leading services organization is seeking a new Service Desk Technician to join their staff Remotely and resolve software, hardware, and network issues for end users.

Responsibilities:

• Providing technical support for computer-related issues
• Documenting and resolving customer problems
• Updating the knowledge base with solutions
• Diagnosing and guiding users through step-by-step solutions
• Providing troubleshooting support for IT issues

• 1+ years of experience in a Call Center environment
• High School Diploma / GED
• Extensive knowledge of MS Office
• Experience with a ticketing system
• Familiarity with technical infrastructure
• Excellent customer service skills
• Ability to work independently
• Strong problem-solving skills

• Associate's Degree in IT or related field
• CompTIA A+/Security+ certifications
• ServiceNow experience