Job Details

Fairway Corp, a leading provider of residential exterior home services and a Morgan Stanley Capital Partners portfolio company. This role is a dedicated Business Systems & Merge Support Specialist to assist in operational support, and post-go-live stabilization efforts. This position plays a vital role in ensuring smooth transitions after data merges and maintaining regional business processes. This position requires up to 40% or more travel to support onsite training and go-live initiatives.

Location: 100% Remote

Role Responsibilities

• Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence.
• Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies.
• Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy.
• Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements.
• Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation.
• Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team.
• Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions.
• Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes.
• Support onsite training and stabilization efforts, including travel as needed.

• Hands-on experience with ServiceTitan system administration, including configurations, workflows, and post-go-live stabilization.
• Strong working knowledge of RealGreen; familiarity with Sentricon, Mobile Live, and RealGreen Scheduler.
• Experience supporting data merges, acquisitions, and multi-location implementations.
• Proven ability to deliver effective system training and technical communication to operational and field teams onsite after data mergers.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent attention to detail with documentation accuracy and process discipline.
• Familiarity with CRM/ERP workflows and field service operations.
• Strong time management and multitasking skills in fast-paced environments.
• Customer-service mindset with clear, professional communication skills.
• Commitment to continuous learning, collaboration, and process improvement.
• Willingness and flexibility to travel for onsite support and training as needed.