Job Details

Desktop Support Technician

Duration: 4 months (Remote at Harrisburg, PA)

Job Summary:

Seeking for a Desktop Support Technician to support IT solutions for various departments. You'll be crucial in Incident Management Support, providing top-notch technical desktop support. Your responsibilities include troubleshooting hardware and software issues, maintaining network connectivity, and configuring various devices. You'll also assist with video technology in conference rooms and recommend modern technologies for performance and reliability. Depending on business needs, you may lead projects independently or serve as a technical resource for the Incident Management Support Team.

Key Responsibilities:

• Provide remote and onsite desktop support.
• Troubleshoot Windows and Mac operating systems, VPN, VDI, and software issues.
• Install, configure, and test Wi-Fi, VPN, VDI, software, scanners, and other hardware devices.
• Support Executive Staff with technical issues.
• Collaborate with vendors for onsite repairs.

• Thorough knowledge and use of ServiceNow or asset management systems.
• Expertise in Windows OS and O365 Office products.
• Excellent customer service and communication skills.
• Experience with hardware desktop, printer, scanner, and video equipment.
• Knowledge of imaging workstations using SCCM.
• Strong troubleshooting and problem-solving abilities.
• Ability to transport/lift boxes and equipment.
• Proficiency in VPN setup, support, and installation.
• Experience with Active Directory for account management and password resets.
• Knowledge of wireless workstation setup and support.
• Ability to work independently and as part of a team.
• Excellent organizational skills and professionalism.