Job Details

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary:

The Workforce Management Specialist provides hands-on operational support for UKG Pro Workforce Management (WFM), including timekeeping, payroll accuracy, system maintenance, and end-user support. This role serves as a key liaison between HR, Payroll, and Workforce Management, ensuring compliance, data integrity, and effective execution of daily operations while supporting system optimization and continuous improvement initiatives.

Responsibilities And Duties:

Timekeeping & Payroll Support
Validate and process timecards, resolve missed punches, and ensure timely approvals.
Provide support, resolve complex issues (time clocks, connectivity), manage tickets and perform root cause analysis
Review and Maintain pay codes, accruals, profiles, and work rules to support accurate payroll processing.
Support audits, corrections, and reporting to ensure payroll accuracy and compliance.

System Configuration & Maintenance
Perform routine updates to UKG configurations, including pay codes, skill codes, scheduling profiles, and roles.
Troubleshoot system issues and escalate technical concerns to IT as appropriate.
Participate in testing and validation activities for system updates and enhancements.

Compliance & Governance
Ensure adherence to labor laws, organizational policies, and internal governance standards.
Support audit requirements related to timekeeping, payroll, and system access.

Access, Security & Role Management
Maintain and troubleshoot role-based access for timekeepers, schedulers, and managers, including:Business Objects (BO)
Scheduling Administrator (SA)
Payroll
Exception Manager

Process role-access requests and ensure appropriate security controls are maintained.

End-User Support, Training & Documentation
Serve as a frontline resource for timekeeping, payroll, and scheduling questions.
Provide hands-on support and guidance to managers, schedulers, and timekeepers.
Deliver timekeeping training and ongoing education as needed.
Create, update, and maintain job aids, quick reference guides, and training materials.

Collaboration & Continuous Improvement
Partner with Workforce Management, Payroll, HR Shared Services, Compensation, and IT teams.
Support system enhancements, integrations, and optimization initiatives.
Contribute to process improvement efforts to enhance efficiency and user experience.

Minimum Qualifications:

Associate's Degree

Additional Job Description:

SPECIALIZED KNOWLEDGE

• Experience with UKG configuration, troubleshooting, and system support.
• Proficiency with reporting tools, Hyperfinds, and Excel.
• Familiarity with healthcare payroll and workforce management environments.
• Experience with workforce system integrations (e.g., EPIC interfaces).
• Strong customer service, communication, and problem-solving skills.
• Ability to work collaboratively across HR, Payroll, and IT teams.

Work Shift:
Day

Scheduled Weekly Hours :
40

Department
HRIS Workforce Management

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment