Job Details

Join our vibrant team as a Front Office Control Coordinator! If you have a passion for delivering unforgettable guest experiences, this is the perfect opportunity for you! Experience the essence of the Aloha spirit at our one-of-a-kind resort.

As a member of our award-winning team, you'll be a part of an organization recognized as one of the best workplaces globally!

The Ideal Candidate Will Possess:
1-2 years of prior hotel guest services experience and a strong ability to solve problems independently.

Shift Pattern: Varied (Union role) - AM PM. Open availability is required, including weekends and holidays. Shifts will depend on business levels and seniority scheduling.
Pay Rate Range: $24.98 - $27.75

What Will You Be Doing?
Your role will involve organizing and overseeing all tour group arrivals and ensuring complete guest satisfaction. Responsibilities will include:

• Completing the registration process by efficiently managing guest information and ensuring special requests are met. Pre-block unique accommodations and prepare welcome folders with necessary materials.
• Verifying credit card authorizations and handling various forms of payment, ensuring accurate posting of charges to guest rooms.
• Answering phones with a positive demeanor, retrieving messages, and ensuring timely communication to guests.
• Remaining calm and alert during busy periods, effectively resolving any complications that may arise.
• Addressing guest complaints with thorough research and providing effective solutions to enhance guest satisfaction.

What Are We Looking For?

EDUCATION

• High School graduate or equivalent required.
• Four (4) year college degree preferred, especially in foreign languages.

EXPERIENCE
1-2 years of prior guest services experience is preferred.

GROOMING
All team members must maintain a neat, clean, and well-groomed appearance, with specific uniform guidelines provided during orientation.

OTHER
Additional language abilities are preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
Candidates must demonstrate the following abilities:

• Strong ability to perform moderate mathematical calculations accurately.
• Effective communication skills to deal with both internal and external customers with patience and diplomacy.
• The ability to stand and move throughout the front office while performing essential job functions.
• Proficiency in reading, listening, and communicating effectively in English.
• Competency in accurately inputting information into a moderately complex computer system.

Hilton has been an industry leader since 1919, thanks to our Team Members who embody our vision, mission, and values, including:

• Hospitality - We strive to deliver outstanding guest experiences.
• Integrity - We consistently do the right thing.
• Leadership - We lead both in our industry and communities.
• Teamwork - Collaboration is key to our success.
• Ownership - We take responsibility for our actions.
• Now - We prioritize urgency and discipline.

By joining Hilton, you'll be part of a global hospitality leader, dedicated to providing exceptional experiences across our diverse brands. Our vision to create remarkable hospitality experiences is driven by our amazing Team Members, who are the heart of our success.