Job Details

Front Desk Supervisor

The Four Seasons Resort Hualalai is looking for a Front Desk Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Front Desk Supervisors have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

What You'll Do

• Run daily reports for Front Desk department, operational departments, Sales & Marketing, General Manager & Department Head.
• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests. This role will cover both manager and agent shifts.
• Ensure revenue is maximized by upselling guest rooms based on availability.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assist Front Desk Managers with scheduling, overseeing daily tasks, managing team performance and coverage, as well as other managerial duties.

What To Bring

• Three to twelve months of previous Reservations and/or Front Office experience required.
• Opera experience preferred.
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills.
• Weekend availability is required.

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $32.04
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary 'Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Learn more about what it is like to work at Four Seasons Resort Hualalai.