Job Details
Customer Service/Call Center Representative
2026-02-17 NTT DATA Group Corporation all cities,AK
Description:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $18/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
NTT Data is assisting our Healthcare client with their recruiting efforts for this position. This is a 90 day temporary to hire position.
Scheduled to start as soon as possible
Pay Rate $18/hour
Remote-Company provides equipment.
Position Summary:
The Customer Care Representative reports directly to the Customer Care Supervisor and Client Services Manager. This position is generally the first touch with our new clients and members, responding to customer inquiries in a professional and friendly manner.
Principal Duties and Responsibilities:
- Answer telephone inquiries from insured members, employers, providers, etc. regarding claim status and plan benefits.
- Assist walk-in customers with plan/claim questions.
- Answer email inquiries from members, employers, and providers.
- Maintain knowledge of all Summary Plan Benefit manual of plans administered by Consociate.
- Perform other duties as assigned.
- Minimum 3 years' experience insurance billing and/or health plan customer service
- Minimum 3 years' experience in Health plan review, preferably for a TPA or commercial insurance company.
- Experience in handling calls from provider offices
- Communicate in a clear and concise manner, while also demonstrating receptivity through active listening.
- High School Diploma
- Minimum of one to three years of experience working with the public.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is $18/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.