Job Details

Bold is the leading healthy aging platform, offering personalized, evidence?based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.

To help us achieve our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy?to?follow online workouts.

This is a full time remote role and will report to our Manager of Member Experience.

Key Outcomes

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >100 outbound calls a day
• Enroll 25% or more of all connected leads
• 25% or more of all connected members take a class within 1 week of an engagement outreach
• Maintain 92% or higher customer satisfaction score

Key Skills & Experience

• 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
• Effective communication: Empathetic and active listener for our future and existing members. You showcase the ability to effectively communicate value proposition of Bolds technology product and program
• Customer Service Tools: Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
• Organization & Attention to Detail: Ability to prioritize and handle a high volume of work while maintaining quality interactions
• Critical Thinker: Demonstrated ability to quickly and proficiently understand and absorb new information. Able to connect the dots so previous experiences can be applied in new contexts

Additional Preferred Experience

• Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)

Commitment to Diversity & Inclusion

Were building an inclusive environment that enables everyone to do their best work. If youre motivated by our mission and eager to contribute to our team and culture, wed love to hear from you.

Equal Employment Opportunity

As set forth in Age Bolds Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Compensation

Were committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.

How to Apply

Interested? Please send your resume and cover letter to the hiring manager at ...@agebold.com and include Customer Experience Associate in the subject line.