Job Details

POSITION: Quality Assurance Manager - Hybrid

LOCATION: Louisville, KY

STATUS: Full Time, Salary, Exempt

PROGRAM: Innovation and Strategy

REPORTS TO: Senior Director of Quality Assurance

INTRODUCTION:
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS:
Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following:

Health and Wellness
Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing
Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one

Work Culture
Commitment Committee
Justice Committee
Integrity Committee
Compassion Committee
Retention Committee

JOB SUMMARY AND QUALIFICATIONS:

The Quality Assurance Manager for VOA Recovery is responsible for overseeing quality and compliance across all VOA Recovery programs, including residential programs in Louisville, Southeast Kentucky, and Owensboro. This role ensures adherence to regulatory standards, internal policies, and best practices while driving continuous improvement initiatives. The QA Manager collaborates with program leadership to analyze data, implement corrective actions, and maintain high standards of client care and safety.

WHAT YOU SHOULD HAVE:

Bachelor's degree in Human Services, Healthcare Administration or related field OR equivalent years of experience. Expertise in compliance monitoring and corrective action planning and policy development. Excellent communication, leadership and project management skills. Quality or compliance-related certifications preferred.

RESPONSIBILITIES:

• Oversee quality assurance activities for all VOA Recovery programs, including nonresidential programs and residential sites in Louisville, Southeast Kentucky, and Owensboro
• Conduct regular internal audits and reports to ensure compliance with state, federal, and agency standards.
• Review incident reports, medication errors, and client documentation for accuracy and completeness.
• Collaborate with program leadership to develop and implement corrective action plans.
• Maintain quality dashboards and prepare reports for leadership review.
• Support staff training on compliance, documentation, and quality standards.
• Participate in strategic quality initiatives and continuous improvement projects.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran any other characteristic protected by law..