Job Details

JOB DESCRIPTION
Job Title
Business Process Analyst, PLM (Senior Quality Systems Specialist)
Location
Remote
Careers That Change Lives

Product DNA is a transformational program across the enterprise to simplify the way we create, manage, and utilize product data. The north star vision of Product DNA is to create a foundational connected digital thread of product information. The Product DNA program will improve upon outdated technology and infrastructure through streamlining systems used across the organization, as well as implementing best-in-class practices and procedures. This change will impact all groups, functions, and regions across . This will be a multi-year, multi-phase program.

We are seeking a detail-oriented and collaborative Business Process Analyst (BPA) to join our global Windchill PLM implementation program team. In this critical role, you will be responsible for translating the current state ("as-is") business processes performed within our existing Product Lifecycle Management (PLM) system across various global design and manufacturing sites. You will then work closely with subject matter experts and the project team to document how these processes will be mapped and executed ("to-be") within the new Windchill PLM environment. Your work will be essential in creating clear documentation that bridges our client between current operations and future state functionality, ensuring a smooth transition for end-users.

Join a diverse team of innovators who bring their worldview, their unique backgrounds and their individual life experiences to work every day. It's no accident - we work hard to cultivate a workforce that reflects our patients and partners. We believe it's the only way to drive healthcare forward and remain a global leader in medical technology and solutions.

Day in the Life

Responsibilities may include the following and other duties may be assigned:
• Collaborate with end-users, subject matter experts (SMEs), and project stakeholders across different functional areas (Engineering, Manufacturing, Quality, Regulatory) and site locations.
• Support interviews, workshops, and reviews of existing documentation to thoroughly understand and translate current PLM-related business processes ("as-is") for approval by customers and downstream consumption by the core design team and stakeholders.
• Identify opportunities for consolidation of duplicative/overlapping documents and common processes, and support QMS Standardization efforts where needed.
• Create clear, concise, and accurate process flow diagrams (using tools like Visio, Lucidchart, etc.) and narratives of current state operations.
• Work with the implementation team and SMEs to understand the defined future state processes within Windchill.
• Document the future state ("to-be") process flows, clearly illustrating how tasks currently performed in the legacy system will be accomplished in Windchill.
• Map the relationships and transformations between "as-is" and "to-be" processes, highlighting key changes for users.
• Support the development of training materials and communication plans by providing clear process documentation.
• Maintain organized documentation repositories for easy access and review.

Must Have (Minimum Requirements)

To be considered for this role, please ensure the minimum requirements are evident on your resume.
• Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field.
• 3-5 years of experience in a Business Process Analyst, Process Analyst, or similar role involving process documentation and mapping.
• Proven experience working with Product Lifecycle Management (PLM) systems.
• Demonstrated proficiency in process mapping methodologies and tools (e.g., Visio, Lucidchart, BPMN).
• Excellent interviewing and requirements gathering skills.
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear business process documentation.
• High attention to detail and commitment to accuracy.
• bility to work effectively both independently and as part of a cross-functional team.
• Strong organizational and time management skills.

Nice to Have (Preferred Qualifications)
• Direct hands-on experience with PTC Windchill PLM.
• Experience working within a regulated industry (Medical Device, Pharmaceutical, Aerospace, Automotive) and familiarity with associated quality systems (e.g., QMS, ISO 13485, GxP).
• Experience participating in large-scale system implementation projects (ERP, PLM, MES).
• Familiarity with core PLM concepts such as Document Management, Change Management, Bill of Materials (BOM) Management.

Together, we can change healthcare worldwide. At , we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

Ability to travel: Minimal, up to 10%

This position reports to the PLM Process Lead.