Job Details

IRS Order Entry Clerk

Reports to: Director of Professional Services

Supervises: N/A

Summary Statement: Under the general supervision of the Director of Staffing Operations, the employee in this position handles incoming calls for the IRS Forms and Publications Call Center by assisting taxpayers with their questions.

Essential Job Functions

• Professionally handle high volumes of inbound calls.
• Assist taxpayers with forms and publication inquiries.
• Navigate multiple browser windows while on calls.
• Maintain written correspondence as needed.
• Meet performance metrics set during training.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must have strong verbal and written communication skills.
• Must be able to type 20 WPM.
• Must be proficient in internet and computer use.
• Must maintain a personal computer and internet setup.

Education and Work Experience

• A high school diploma or equivalent is required.
• Must be able to pass a U.S. government background investigation and periodic yearly reviews.
• Must be compliant with IRS and Selective Service requirements.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.