Job Details
Service Desk Analyst (Information Systems Specialist 4)
2026-01-26 State of Oregon all cities,AK
Description:
WHAT WE ARE LOOKING FOR:
Required Minimum Qualifications
This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from OED's office in Salem, other office locations as needed, and occasional state-wide/overnight travel. The schedule will include at least two days per week in office. Based on business needs, this position may require additional days on-site.
Hybrid work suitability is evaluated based upon business needs at the time of hire. Hybrid work approval can be revoked at any time. Candidates are expected to:
CRIMINAL RECORDS CHECK:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: This position has been designated to have authorized access to Federal Tax Information (FTI) and/or Criminal Justice Information Services (CJIS). To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.
CONTACT INFORMATION & HELPFUL LINKS:
If you have questions about the position or need an alternate format to apply, please contact us at 503-###-####; ...@employ.oregon.gov. Please be sure to include the job requisition ID number.
Guidance our hiring managers use: Equity and Inclusion Recruitment Questions and Gender Identity and Expression Procedure!
Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ
Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job
Come for a job. | Stay for a career. | Make a difference ... for a lifetime!
The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer, committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
Initial Posting Date:
01/22/2026
Application Deadline:
02/04/2026
Agency:
Employment Department
Salary Range:
$5,052 - $7,640
Position Type:
Employee
Position Title:
Service Desk Analyst (Information Systems Specialist 4)
Job Description:
*Note: Effective Feb. 1, 2026, the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA.
Do you have a knack for troubleshooting and a passion for helping others? Do you thrive in fast-paced environments and excel at managing multiple priorities? If you're an experienced IT professional with service desk expertise, we'd love to have you join our innovative Information Technology team!
At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.
WHAT YOU WILL DO:
The Service Desk is the first point of contact for OED IT support. Service Desk Analysts provide direct support to agency and partner staff members on the phone, remotely and in person. Our number one priority is to keep employees working efficiently so they can successfully support OED customers. This position is responsible for providing fast-paced customer service and technical support for OED end users and managing day-to day service delivery problems, troubleshooting various technology systems and hardware used by OED staff, customers and partners, and working with computer hardware and software, audio/video equipment, printers, phones, mobile devices and other related IT hardware.
In this role you will:
- Provide customer service and technical support for OED users and manage day-to-day service delivery problems, in person and remotely
- Troubleshoot various technology systems and hardware used by OED staff, customers and partners
- Install standardized computer equipment, software, and applications, including consultation and hardware acquisition
- Participate in the Service Desk phone queue by fielding customer calls during assigned shifts
- Document procedures and processes; provide timely documentation in ticket system of all work performed, related correspondence, and attachments.
- Collaborate with other IT teams, OED Business sections, and agencies
- Communicate to OED users about events, planned and unplanned service interruptions, or general technical notifications via email
- Educate customers on procedures and processes
- Occasional in-state and overnight travel may be required
WHAT WE ARE LOOKING FOR:
Required Minimum Qualifications
- Three (3) years of information systems experience in: information technology service desk or desktop and/or remote technical support; OR
- An associate degree in computer science, information technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience working in information technology service desk or desktop and/or remote technical support.
- Valid Oregon Driver's License; occasional in-state and overnight travel may be required.
- Experience providing remote, telephone and/or in-person customer-facing support in a technical role
- Experience troubleshooting and supporting end users for Microsoft Windows OS and Microsoft Office/M365 applications
- Experience troubleshooting computer hardware and software issues; imaging and deploying desktop and laptop computers, and installing software
- Experience documenting incidents in a ticketing system and updating or creating knowledge articles
- Effective and precise writing, grammar, and verbal communication skills and ability to convey technical information to non-technical end users
- Self-motivated with an ability to manage time well, multitask, and prioritize workload and to work independently under pressure of tight deadlines
- Commitment to valuing diversity and promoting inclusion and equity
- Commitment to customer care and satisfaction
- A workplace that balances productivity with enjoyment and encourages learning and mentoring.
- Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
- Work/life balance, 11 paid holidays a year, and a competitive benefits package.
- Public Service Loan Forgiveness opportunity!
- Get There - Oregon's easy-to-use carpool matching tool and trip planner.
- Required: Attach a resume and cover letterYour cover letter must not exceed two (2) pages. Please make sure your cover letter clearly addresses the desired attributes and minimum qualifications you have under the "What We Are Looking For" section above. Please upload your documents in the "Resume/Cover Letter" section of the application. In addition to your related work experience and education, we will use the desired attributes and required minimum qualifications to determine who to interview.
- External Applicants: Click on the "Apply" link above to fill out the online application and submit by the posted closing date. Please use your preferred name on application materials.
- Current State of Oregon employees (this includes temporary employees): Apply through your employee Workday account. Please ensure the work history in your applicant profile is up-to-date and reflects your current position
- Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application.
- The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference. These questions are necessary to complete the application process.
- During the application process, the State of Oregon does not request nor require information regarding an applicant's age, date of birth, or educational attendance or graduation dates.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
- This position is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS-qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.
- Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
- Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.
- United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 2) for employment verification.
This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from OED's office in Salem, other office locations as needed, and occasional state-wide/overnight travel. The schedule will include at least two days per week in office. Based on business needs, this position may require additional days on-site.
Hybrid work suitability is evaluated based upon business needs at the time of hire. Hybrid work approval can be revoked at any time. Candidates are expected to:
- Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.
- Be able to report to the office location listed in the job posting, as necessary.
- Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click Here to view the minimum acceptable requirements. OED IT Services will provide the necessary hardware to employees who are approved for remote work.
- Have a private workspace.
- Maintain good standing (i.e., no performance or attendance issues).
CRIMINAL RECORDS CHECK:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: This position has been designated to have authorized access to Federal Tax Information (FTI) and/or Criminal Justice Information Services (CJIS). To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.
CONTACT INFORMATION & HELPFUL LINKS:
If you have questions about the position or need an alternate format to apply, please contact us at 503-###-####; ...@employ.oregon.gov. Please be sure to include the job requisition ID number.
Guidance our hiring managers use: Equity and Inclusion Recruitment Questions and Gender Identity and Expression Procedure!
Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ
Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job
Come for a job. | Stay for a career. | Make a difference ... for a lifetime!
The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer, committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.